Dillard's Inc. is a well-known fashion retailer offering a wide range of clothing, shoes, handbags, accessories, cosmetics, lingerie, and home items. The Dillard's store at The Shoppes at Eastchase in Montgomery, Alabama, is praised for its neat and clean environment, as well as the friendly and helpful staff. Many customers have shared positive experiences with specific associates, highlighting excellent customer service, particularly in the women’s and lingerie departments. However, some customers have noted issues with customer service quality in parts of the store, particularly in the shoe department, where a specific interaction raised concerns about sensitivity and appropriate communication. Despite these concerns, the store is recognized for its traditional full-service shopping experience, providing personalized fitting and style advice. Overall, Dillard's in Montgomery is viewed as a great place for finding beautiful dresses and a variety of merchandise, making it a recommended destination for shoppers seeking style and service.
One of the nicer Dillard's I've been to. Great selection. Very polite staff always offering to assist if needed and not overly pushy. Pretty impressed.
December 2025
Had a great shopping experience in the store and very knowledgeable staff with our questions.
December 2025
Had my polo that I needed but no military discount.