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January 2024 by C Laboy
They rock! They have a new 100% satisfied customer in me. Great customer service. ????
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December 2023 by Tracy Kayne
I live in Atlanta, but visiting my dad in Montgomery. My tire picked up a bolt and losing pressure fast. I had to leave town quickly, so my dad took me to his go-to, Don Duncan’s Auto. To my surprise, I received the red carpet treatment! Everyone had a smile and an enthusiastic greeting, 4 different employees shook my hand, and Mr. Duncan was very attentive to my “small” problem. Last but not least, they patched up my tire at NO CHARGE and got me out of town on time! In my experience, a lot of other shops would have taken advantage of that situation to upsell me, but they didn’t. I truly appreciate their integrity and hope to avail myself of their maintenance services next time I am visiting.
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November 2023 by regina RS
First, I want to say the service itself was very good. People were very friendly. They were highly recommended and I gave them the benefit of a doubt and “trusted” their “reasonable prices”. I KNEW BETTER but…I trusted anyway. I HIGHLY RECOMMEND that you compare their part prices to others BEFORE agreeing to the work. My parts were marked up $40-$200, a total of $480 higher than what they actually cost. A $30 belt was marked up to $70… really. I’m realistic and I understand some markup is inevitable but not $480 worth. Everyone on a budget understands what bills could be paid with $480. When I called back to ask why the mark up was so large, the rep said- “ it’s out of our control. The computer tells us what the cost is.” He knew it was high but said there was nothing he could do. “ A computer gives us the cost”. A computer takes the blame. No accountability. I wanted to support this small business but not like this. IF YOU ARE UNFAMILIAR with car part prices, do your homework before going to Don Duncan’s. The markup seriously reduced my score from 5 to 2 stars. ?. I will not be back.
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August 2023 by Tony Staten
Don and his team always do the right thing. Very hospitable and they take the time to discuss issues and solutions. Also blessed by their support for River Region Iron Works Ministry - What's @ Stake
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April 2023 by Casey Carpenter
We had a transmission replaced here in 2021 while on a family road trip. Long story short, the 'new' re-man trans had issues, and DDA was extremely helpful with filing the warranty claim. Can't say enough about how helpful Mike and the team at DDAAA were to us. Very grateful to have stumbled upon them.Service: Transmission repair
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April 2023 by Jakyra Evans
They fixed my car then next week or so my radiator went out and they chargerd me $2936 them they claim they put a new fuse box in when they did not I wouldnt recommend this place ????????????????????0/10Service: Electrical
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April 2023 by Renee F.
We were driving home to Ohio from Panama City Beach and noticed the air pressure decreasing on one of our tires. We pulled into Don Duncan's All American Auto and Tire Center and Preston immediately looked at my Suburban and assessed the damaged tire. While they didn't have the tire I needed, he put on my full-sized spare and called another shop close by to find us a tire so we could safely drive the 500 miles home. They didn't charge us for putting on the spare or his time spent calling multiple shops to find a tire. Preston and his team were extremely friendly and hospitable. If I lived in Montgomery, I'd definitely use Don Duncan's again!
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February 2023 by Mike Weatherly
I have known him twenty years he is a detailed person believes the customer should be able share with everyone they experienced great service.
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December 2022 by Anna Holleman
Preston and Drew were very courteous and friendly. They took care of my tire issue very efficiently. Great service and professionalism. Chase was very friendly as well as I was checking out.Service: Auto maintenance
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December 2022 by Lydia Millington
They were able to help me this morning as a walk in. Customer service was great. Thanks gentleman.
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November 2022 by Doug Singleton
Excellent service and a fair price. Highly recommend!
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September 2022 by Zopherus Meh
They have very good knowledge, but their prices should be criminal. I have moved to Alabama recently and they have been my go-to for a while.But they've had a price update recently. Charging $20 extra on a simple oil change. I recently also had issues with my air conditioning, they took about 45 minutes to charge $140 in labor. Just for a diagnosis on what I mostly already knew. I feel very much scammed and did not want to proceed for them to charge me an extra $1500 to fix my issues. I'll gladly look elsewhere. And if you're a customer reading this, you should too.
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September 2022 by Cathy Seabolt
We were traveling to Texas from North Carolina, when the steering wheel started violently shaking, slowing down and getting of interstate at 1st available exit, lead us downtown!!!! But as we pulled into a circle K, I saw the tire sign to my left!!! It was 4:45, but they took time to test drive and try to make a diagnosis. We were over 599 mikes from home!!! They took us to a hotel !!!The next morning we called and they had found the problem, parts were on the way, and we were back in the road before noon! No further problems!!! So thankful we found this business. And truly thank God for this miracle!!Shout out to Russell!! Thanks to the whole crew!!
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August 2022 by Sheila S.
They replaced clutch on Subaru Forester and 2mths later it developed clutch judder, though I didn't know what it was at the time. Went back to let them look at it and they said transmission was going, gave me a friend's phone # to replace transmission. That seemed sketchy and I didn't follow up at the time, plus I wasn't driving much since Covid was hitting. I've since learned the clutch wasn't installed correctly, they didn't plane the flywheel, and I'm having to get another clutch. Tire places shouldn't be doing this kind of work in the first place, and they clearly didn't know what they were doing. They're nice and quick but they lied outright rather than take responsibility.
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July 2022 by Lisa Carden
All of the fellas at Don Duncan in Millbrook are top notch and care about you as a customer! You don't have to worry about being lied to or upsold on services. They listen to you and do their best to get you back on the road quickly. Stop by and see the quality of service they offer!
