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August 2025 by Mcgee Lucian
FedEx Office gets the job done, but my experience hasn’t been the best. The staff was not very friendly and seemed like they didn’t want to be there. Prices for printing and shipping feel higher than they should be. I had to wait a long time even though there weren’t many customers. When I finally got helped, it felt rushed, and my questions weren’t fully answered. The print job I ordered was fine, but not as good as I expected for the cost. The store was clean, but the slow service and lack of customer care made the visit frustrating. Overall, it’s usable in a pinch, but I wouldn’t choose it first.
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July 2025 by Abdullah Khairan
I am writing to express my disappointment regarding an unpleasant experience I had at your FedEx location with one of your employees, Jasmine.
Unfortunately, Jasmine was unprofessional and unhelpful during my visit. Her attitude was dismissive, and instead of assisting me with my shipment, she seemed uninterested and unwilling to provide the basic level of customer service I expect from FedEx. I felt disrespected and frustrated by the interaction.
I value FedEx for its reputation in reliable service and professionalism, but this experience was far below expectations. I hope you take this matter seriously and provide proper guidance or training to ensure a better experience for future customers.
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July 2025 by Angela Freeman
Went to this location to send to an APO location and told me they couldn’t send it. That there was no Zip code. And the Military told our children to send through FedEx. Didn’t know if the young man just did not want to work that day are not. But others people used this location to send theirs boxes off. So SAD. Had to use post office and smaller boxes to send my daughter stuff off. Just SAD!!
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May 2025 by Stephanie Rogers
LOVE these amazing ppl!!! The staff takes care of business lk a boss!! I went from shipping USPS to FedEx bc of the fantastic service I get in this facility. My packages are always delivered correctly & if I need boxing &/or a label it's so reasonable & helpful & the money I save on printing labels I can now spend on boxing which they help me do efficiently & it's all a game changer with their personal service. It makes my business look more professional & put together. They save me time & money with a personal friendly touch. I used to dread it but now they make shipping fun. What's not to love?
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February 2025 by Percina Johnson
I didn’t get her name, but the associate that opened on the morning of 02/26/2025 has definitely decided for me that I will NEVER visit that location again. For one, she was late opening the store and there were 2 older customers waiting to come in. She opened the store with an attitude like we were bothering her for being there early. Then I walk in to use the service I need, which was the print and go. I couldn’t get the machine to do anything for me, so after she finished with one of the older customers, I asked for assistance. She was none. Never walked over to help. I stood there figuring it out, which I did. She, however, was on the phone carrying on a conversation as if she didn’t have customers in the store at the time. Just absolutely rude for no reason.
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January 2025 by Rahul Bhatia
Worst service. Gave me hard time, sent me 30min away even though they had the package. They don’t know what they are doing!!!
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October 2024 by holley cleary
Super slow delivery with FedEx and post office both. It’s almost gauranteed my shipments will not arrive on time. I’ve had tons of refunds given to me bc my package was suddenly “lost in the mail “. One of the many joys of residing in good ol AL. Most here are definitely not the brightest crayon in the box. Or let’s be honest, they are lucky to even be in the same box with the bright crayons at all. Sorry not sorry!
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July 2024 by Mark Stewart
I needed something packaged and shipped. Came in the store, 1 person behind the counter assisting 2 people together designing something for printing. I'm the only other customer in the store. Then an elderly lady comes in with a prepaid package. After being in the store for 5 minutes, the girl acknowledged us 2 and asked what we needed. I told her pack n ship and the lady, a drop and receipt. She handled the lady and she said she would be with me in a minute. No problem, I understand.
So I keep waiting and this girl was engrossed with what she was doing she hardly noticed the guy who came in and then the girl. At this point I had been there over 15 minutes and I was about to grab my stuff and go elsewhere.
Eventually she looked up and saw 3 people. She called a young man's name and he came out from the back.
Really? This whole freaking time? It took some mental restraint to not say what I was thinking.
After 25 + minutes I left.
I knew I should have went to the UPS store near my home. But this store was located near where I was going to be.
This experience sucked and it set a tone with me and FEDEX.
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June 2024 by Andy
Simply outstanding customer service from manager, Tanya, Jasmine, and Juan!!! We had a large mission critical project for work printing over 60 pounds of paper. They made our project their project and even stayed open late to help us meet a deadline. Don’t think about going anywhere else. This is the place!
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June 2024 by Cale Ransom
I sell on several online platforms and rely on USPS, FedEx, and UPS to be open during posted operating hours to ensure buyers receive items by the quoted date. Apparently this location closes randomly during the day for an hour because they are understaffed. If you have a shipping deadline then tough luck. I will be removing FedEx as a shipping option on all of my platforms due to this lack of care for their customers. They need to hire enough people so that they can stay open during operating hours.
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March 2024 by L D
The employee who worked Saturday 3/9/24 is extremely rude and very unprofessional.
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February 2024 by Nicholas Ballinger
The staff were very friendly and helpful! Would recommend going to this place to ship packages.
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February 2024 by Jasmine Merritt
Jasmine C. and Courtney were HANDS DOWN THE BEST! As soon as I walked in, Jasmine C. spoke to me and guided me through what I needed to do to print my documents. Courtney followed up to ensure that my prints were a smooth process. Both of these beautiful ladies really exemplified professionalism, communication, and team work. Today, I really needed these documents printed and ready. They made sure that happened and more. Thank you to Jasmine C. & Courtney for going over and beyond!I highly recommend the Atlanta Hwy location.
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February 2024 by Christopher Powell
Always friendly and helpful! Great location.
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October 2023 by sylvia ntembe
The lady working there is phenomenal. She was so helpful. Great customer service ??.
