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December 2023 by Leslie Webster
I shop at the one in Eastchase and recently met Mary!! She was the bomb from the moment I walked into the door & until I left. I even went back days later to exchange something there and she was again by far the most helpful person I’ve ever come in contact with in a retail store! As a former boutique owner myself, I feel that Mary is the most valuable asset to Francesca’s at Eastchase and I have told everyone to go see her because of her amazing customer service skills. She was the only one on the floor and many people were coming and going and yet she never made me feel rushed! She handled every person so attentively but somehow made me -and I’m sure all the other shoppers felt that they too were her priority. I can’t say enough good things about her and this store!
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October 2023 by Victoria Lambert
Finally a clothing store in Eastchase that sells nice clothing! Every other store is so out of touch. All the shirts are in half, jeans are missing 80% of the fabric but cost more than a real pair of pants. This store is actually selling clothes that people would want to wear. There's items here for every occasion and accessories to match. The dresses aren't giving late 1700s vibes the way target dresses do. The mannequins are actually wearing cute outfits that match and make you want to buy the entire fit. It doesn't look like the staff just threw something together. Everything is affordable and the workers are super helpful and nice.
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May 2023 by Deonna Moore
Great customer service. They are welcoming and treat you like your family. The sales are good and they have great quality earrings that will last for a fun, adventurous weekend and vacation week.
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January 2023 by Desiree Taylor
I stopped in Francesca's to get a birthday gift for a friend. Lexi, the associate, was so helpful and personable! She made me feel like I was making the right purchase! I appreciate her honesty and warmth! I will be back!!
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July 2022 by April Gunn Weldon
My fav store. Great selection. Great prices. I ♡ this place!
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June 2022 by Edlyn Olmos
Clothes are cute. But the manager is extremely rude. As soon as she saw that I walked through the door with a bag from the store, she rushed to me and put her hand out and said if I was coming to make a return and kept moving her hand as if I were a child to get me to give her the bag. I told her I wanted to do an exchange and I wanted to look around before returning it in case I changed my mind and she sharply said “No no give this to me” and I was so stunned by her behavior so I said “no? I’m going to look to see if I want to exchange it” and she got mad and said I’d have to put the bag in my car or leave. I got upset and told her to process the return because she was being very rude and she laughed and shrugged me off as if to let me know she didn’t care. I didn’t get her name but she’s African American and from what I’ve heard, she’s done this before. I don’t know what’s up with her. I’ve been there other times and she only seems to follow me around and keep an eye on me, but not other people.. can help but notice she does this with Latin people. So rude and walks around with entitlement.
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January 2022 by Jasmine McCall
My experience at this establishment was GREAT! I love the home-like feeling of the boutique. Shout out to the sales clerk, she assisted me immediately. I needed assistance finding a gift, and she went over and beyond. Will recommend to ANYONE. I will be back to shop with you guys!
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January 2022 by Quinshaye Thompson
I would recommend Francesca’s to anyone, I felt so welcome in this establishment. When my sister and I walked in we were greeted by both sales associates, we were excited about everything we saw. We love to shop and the jewelry is everything we hoped to see. 10/10!!!!
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December 2021 by Neisha Star
I didn't know a place such as this would have an employee so comfortable with fat shaming someone. There's no way you could be comfortable with such a person working here. Making comments on someone size of clothing is never okay and I will be making a phone call to take it a step further.Update: Even after the phone call was made Diane proceed to laugh and say "You don't know me" and told me I could file an official complaint.
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July 2021 by CM Enfield
Bummer. Didn't get to go in because masks are still "required for [my] safety" despite mandate being lifted. I didn't have one. Dresses looked cute from the window though.
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July 2021 by naturallylovely
They have very nice jewelry, the clothes are a bit pricey but eastchase can be pricey so...
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March 2020 by Christine Harrison
Cute merchandise but I had to walk out before purchasing anything. The young woman who was working there insulted me when she thought I couldn’t hear. Sales clerks should never comment on a customer’s body.
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March 2020 by Flat Earth Florida
For yuppies.
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July 2018 by A P.
This place is pretty, I'm not really a big fan of boutiques because they are expensive. I come in here and look at the pretty jewelry with friends, though without deals it is pricey. I am cool with employees who say hey when you come in the store, but I personally (as well as friends who have come with me) feel like the employees are over the top with conversation. They come and ask about all these different things like school and where I've been shopping, and I'm just there to look at clothes. I hate to say it, but it's the truth. They're as sweet as they can be, and pretty helpful if I have a question about items, but let me breath.
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November 2016 by Vanessa Brown
Some of their stuff is a little high but I love their jewelry and trinkets!
