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March 2024 by Pranaypatel Chittampally
I am writing to express my disappointment with the recent experience I had at your store. While I have always enjoyed shopping at H&M for its trendy fashion and affordable prices, my latest visit left me feeling disheartened due to the behavior of one of your cashiers.The cashier lady I encountered during my visit was extremely arrogant and rude. It was evident that she wanted customers to leave quickly, displaying impatience and an overall lack of respect. Additionally, I was shocked to find that the fitting rooms were closed nearly an hour before the store's closing time. This not only inconvenienced me but also demonstrated a concerning level of laziness and disregard for customer satisfaction.As a loyal customer, I believe it is essential for H&M to address such disrespectful behavior towards customers. Every shopper deserves to feel valued and respected during their shopping experience. I urge H&M to take appropriate action to ensure that incidents like these do not occur in the future and to prioritize customer service training for all staff members.
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January 2024 by Alexandria Nixon
The store was open, My daughter wanted to try on a pair of pants real quick. Quite sure she wanted to buy them (with her birthday money) but you know, just got to see if they fit the way you think. The workers were just like "It's closed" very sharply, no reason given, except maybe they didn't want to have to put the pants back, which we would have done but they definitely didn't care about making the sale or customer service... For reference, we've been to this location a couple of times in the last year and the dressing rooms have been in use. It's not COVID related. Also if they would have just spoken to us in a normal tone and had any reasoning I would give another star. Selection was rather small as well.
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November 2023 by 최재혁 (어떠노)
It's quiet so it's good for shopping.
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October 2023 by Nicholas Drivas Jr
Nice place. Needed ac on though
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June 2023 by Katheriine G
This place will always take my money if I’m in need of any graphic shirts. Not only is it affordable but such good quality can get an outfit from top to bottom to accessories. The employees are always in good attitudes and very loving. The negative reviews about the dressing room & bath suits makes sense to me. Go in WAY earlier than the closing time and you’ll find the fitting rooms OPEN. Places are gonna be short staffed so you can either wait or go to another store so “sorry” if you’re having to wait 5-10 minutes for it to be open. I’ve seen how customers leave the fitting room with no employee in there and leave it disgusting. Bathing suits yeah it might suck not being able to try it on but think about HYGIENE!! Target lets you try on bathing suits go there or Walmart.
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June 2023 by Kimberly Sabel
I visited this store for the first time this morning in search of a swimsuit. A friend of mine who actually works for the Shoppes at Eastchase recommended their swimsuit selection. The fitting rooms were closed off so I asked if I could try something on. She said yes but not swimsuits. She also informed me that swimsuits could not be returned/exchanged. Basically, I had to eye out the size and if I purchased the wrong one, H&M would (unapologetically) keep my money. I hate to leave a one-star review because the employee was actually very kind and apologetic about the policy. The manager was less apologetic, but she wasn't rude. However, I cannot endorse predatory sales practices. Especially from a company that is worldwide, and has no need to be so strict. There are ways to protect your consumers' hygiene without preying on them. Will not return.
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March 2023 by Bre Barnes
They close the fitting rooms an hour before the store closes. That’s laziness so the sales associate aren’t stuck putting up clothes at the end of the shift. I’ve worked in retail and that would be not be tolerated.That’s unacceptable and an inconvenience to customers.The sales associates at the register were very loudly having personal conversations around customers. There’s absolutely nothing wrong with talking to co workers but be mindful of your volume while customers are aroundThere should be training of store operations and professionalism around customers.
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March 2023 by Bree Harris
They close the fitting rooms an hour before the store closes. That’s laziness so the sales associate aren’t stuck putting up clothes at the end of the shift. I’ve worked in retail and that would be not be tolerated.That’s unacceptable and an inconvenience to customers.The sales associates at the register were very loudly having personal conversations around customers. There’s absolutely nothing wrong with talking to co workers but be mindful of your volume while customers are aroundThere should be training of store operations and professionalism around customers.
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March 2023 by Vanessa
Worst place ever! Had to wait 15 minutes until 12pm because they couldn’t open up the fitting room because they were low on staff. Then it finally opened and the lady told me that I‘m NOT allowed to try on Bikini at all. No bikini tops and no bottoms. What the heck is going on H&M. Needless to say I immediately left this place & will never return
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March 2023 by Grant Hughes
Good prices and nice shirts and pants
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February 2023 by maddie Hill
Went into store at 4:45 and went to go try out two shirts. Employee told me the fitting rooms were closed (even though two other men were back there trying on clothes). I asked why and he stated “because they close in an hour….” You are open until 6 why close the fitting room over an hour before? Lost my business for sure.
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January 2023 by a_13_a
The place is nice and clean. The price is fair. The crews are friendly but too helpful.
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January 2023 by Tyler Dickey
Found great deal on a suit for son's beauty and beau school event. Staff was helpful, polite, and quick. Will shop there again
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December 2022 by Richa Taneja
The manager and staff had no idea why the fitting rooms were closed. I went there 5:45 PM, Dec 13th and asked if the fitting room can be open for 5 mins, but the lady said “they are closed” twice. I asked one staff member why and she said it’s closed because we close in an hour. What kind of excuse was that? The entire mall fitting rooms were open. We go to shop and wanna try clothes before buying them- retail rule. I mean do you want to sell clothes. I left the entire picked out clothes on the rack and left.
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October 2022 by R Montgomery
H&M has a vast variety of items for all ages and genders.
