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February 2024 by Tyrone R.
On february the tenth twenty twenty four came into this home depot location to get supplies for a project. One item washe supply wood that I need to cut in half. Found all my supplies paid for them at the register. Ask the cashier if there was someone that could cut it for me. He called over the intercom for a lumber assault, He was told that he was on break and would be back in five minutes. I went back to the cutting area in lumber. There was a young lady standing there that I had seen waiting there while I was shopping for an hour. Found out she'd been waiting for the same person when I saw her waiting. It took thirty to forty more minutes and two more calls over income before an associate came to cut the plywood in half. He had an obvious attitude about it didn't matter. I just need my wood cut so I can get home. He grabbed the wood. Put it in placebut before that, he grabbed a tape measure and went through the motions of measuring halfway. But when I got home , I realized it wasn't exactly half wheels like a five inch difference. Luckily for me, I didn't needed to be exact. I just needed it be in half so I could get it in the car. But my big thing is what if I didn't need It cut in half and his anger and being a smart a** He's just gonna cut it any size he wants it and then hand it to me as if it's cut in half. I worked in a hardware store myself and constantly constantly disappointed in the lack of customer service I find in today's hardware stores and stores in general. I also am ex store manager for companies like Walmart. Fresh and Easy Grocery store and Famous Footwear Shoe Store. I know you can do better than this.
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January 2024 by Mae Riley
Great service, and selection.
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January 2024 by Maxine Bailey
The visit this time was truly disappointing. We went there to find a clothes dryer. We were there for 10 minutes. An employee was walking by & asked if we needed help. Even though she didn't work that department - she tried. We left & went to Lowe's.
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January 2024 by Charles Motes
Travis Weldon Territory Sales Representative for BEHR Paint company was very informativeVery convincing of BEHR products productivity
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December 2023 by Max Keith Norman
My favorite go get it place,Friendly knowledgeablestaff they actually walked to the item ...
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November 2023 by Red Roses
I brought a beautiful Christmas tree, and they had plenty of indoors and outdoor decorations.
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November 2023 by Carrie McGallagher
Worst customer service and attitude I have seen. The people on the floor are nice but check out and returns need more training on how to actually work in customer service.I go to Chantilly even though it’s 30 minutes from my house just to receive good customer service.
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October 2023 by Questland Q
The staff was extremely helpful. I went to buy an axe handle and the person who stocked the shelf put it in the wrong place. The management honored the lower price i saw. As i told the management, "all i saw was the price, not what the price was for".Good store to shop at.
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September 2023 by David
Poor customer service. My wife needed help bringing in a heavy return from the trunk of her car. She was told by the returns desk no one was available to help her. The employee kept paging for help and none came. She waited 15 minutes and had to leave to go back to work. Went back a second time later in the day, and ran into a friend that helped her unload the return. Had to make two trips for a one item return. What a waste of precious time.Shouldn’t customer service be a priority? Take care of your customers. You don’t exist without them.
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September 2023 by Vickie Dinkins
Visited the homedepot in montgomery alabama today and the service SUCKED‼️‼️ I couldnt get anyone to help me cutting a piece of wood. They told me the person that cut the wood was on break and would be back in an hour. There was no one else to assist me. This was thecworst service I ever recueved at homedepot. I will never shop there again .
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September 2023 by Sandi Ledyard
Home Depot is a very reliable source of materials for all DIY projects. I picked up some items for a special project. I found everything I needed to complete the project.
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August 2023 by Eric C.
the worst place to buy a tool, and to have someone help you. 30 mins wait for someone to come to open the cage and did not arrive. I went to Lowe's
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July 2023 by Darrell Sellers
Very unprofessional and rude workers. I felt like I was bother to ask for help. They way they look at you with attitude when I’m smiling and being polite and there squinting eyes and smacking lips. I try to use the app so I don’t have to ask anybody anything but nothing is ever where it says it is guess I’m gonna just drive a little further and got to ace hardware. Home Depot should be ashamed playing those lying helpful commercials I have never felt so out place the couple time I’ve been there.
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July 2023 by Bama Plush
Attention HR: Corporate needs to do a review of the Management team that is in place at their Eastern Blvd location. Specifically the new store manager. Very unprofessional and unethical. She operates in the manner of a condescending bully instead of as a Manager or leader. She does not care about her employees. She fires so that she can hire her friends and family and in-turn they practice the same unprofessional behavior as her. Home Depot needs more training and structure of this store's Management team.
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July 2023 by ActLikeTwan
First we had to wait an extra week for our delivery because the store rep took down the phone number wrong and failed to verify it. The delivery reps tore our kitchen floor up by sliding a refrigerator. Home Depot set up a claim..but sedgewick requires you to get your own estimate. They said I can get a free estimate, but I can’t find one. So I’m stuck with a messed up floor until I pay for an estimate out of pocket. Called store management, they didn’t care because they never returned my call
