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November 2023 by Tommy CapitalRecycling
I really appreciate Blake Jones bringing us a fog light and changing it out for us instead of having to bring it back in. Really really good guy and the whole operation is very customer service oriented.
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November 2023 by David Geeter
Took my vehicle for body work and after I picked my vehicle up my AC was not working.Service: General repairs & maintenance
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October 2023 by Faith Rima
Please don’t use this body shopWorst experience I ever had and I had to take my car somewhere elseService: Body & Trim
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September 2023 by Jeanette James
Our Insurance company recommended Joe Hudson for the repair of our truck. On there recommendation we took it there. We were told it would take 3 Weeks. I received the estimate before i left. A few days later I received a letter from my insurance company letting me know they had excepted the estimate and the one they provided was over $1000.00 lower. I called Joe Hudson to find out why. I was told the insurance company made them lower it but that they had ways of getting their money in full. That should have been my first warning. Three weeks after dropping our truck off we had not heard a word so I called and was told they were waiting on parts still. It would be another week. When I did not hear any thing over a week later I called and was told they had gotten all the parts and they were putting it together. It would be another week to get it fixed and painted. Another week went by and no word. I called again and was told they were waiting on parts again. At this point I was not happy. I had to let my husband handle them for fear I would say something that would make them take even longer. My husband was given the run around for another few weeks. we were finely able to get our truck back over 2 month's after dropping it off for the repairs. They never kept us in the loop and even lied to us many times in this prosses. The final bill was close to the original quote as the estimate said it would be. We were told we would receive a survey in a few days but never saw a text or an email from them. We were very dissatisfied with the integrity of this shop and the way they treated us. we will never use this shop again.
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September 2023 by Melissa Jenks
The staff was friendly and explained what was likely going to be needed in repairs. They did a great job.
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September 2023 by April` Lewis`
Great customer service and great workService: Body & Trim
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April 2023 by Gina Friday
Very pleased with my experience. I was told that my repair would take 1.5 to 2 weeks. The car was returned to me on day 8. I engaged with four staff members on my visits and they were all nice and knowledgeable.
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April 2023 by SHRM Montgomery0092
I don't think I can thank these guys enough for assisting me with my car today! They actually cared about what I was saying that was wrong, and they fixed it.. and washed my vehicle. Professional and courteous, again I cant thank them enough.
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April 2023 by Jada G.
Very unprofessional and rude . I wouldn't recommend going here . DO NOT GO HERE!!!!!!!!
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March 2023 by Rere
They did a great job on my car!! I was very satisfied, my car looks like I just got it off the lot. Kermit and Laura are amazing and made sure I was taking care of every step of the way. I needed major work done and it took them less than a month to fix everything! I would highly recommend them for your vehicle!Services: Steering & suspension repair
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December 2022 by Adrianna Seals
The lady, and I use that term loosely, that works at the front desk has an attitude from hell. I was coming in just for a simple question pertaining to my car and she acted as though somebody was bothering her. Stank face, snappy remarks. Luckily, the gentleman across from her was kind enough to explain their schedule and step outside and help me with my car.
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October 2022 by Rhonda Townsend
On my father's behalf, I am completing this review. Ronnie entrusted his vehicle with Joe Hudson's Collision Center on 8/21/22. His truck was hit while parked in his yard and sustained visible rear end damage to the tailgate, rear sensors, and bumper. There was no communication from the shop to the patron for status updates unless Ronnie initiated contact. Joe Hudson failed to report any changes for the projected completion dates--as the dates changed twice. Ronnie was notified once he asked for a follow-up; in which that doesn't present as good customer service. On today, 9/16, it was reported that his truck was ready. Upon his arrival, he noticed that his toolbox wasn't locked and his tools had been stolen. When he inquired about the missing tools, he was told that "he" (I assume the manager) would have to check the cameras frame by frame over the weekend and that "he" didn't physically see any tools in the shop area. As reported, the manager didn't appear to be concerned or empathetic to Ronnie's loss of his personal belongings. Instead, the manager informed the patron that it took (4) staff to remove the toolbox from the bed of the truck to replace bed caps on the truck. It's already enough that patrons are inconvenienced during accidents; but to have staff steal from the patron is disheartening and disgustingly distasteful. Personal belongings were removed from the inside of the cab, as requested, but there was no mention of staff needing to remove the toolbox to replace bed caps. Had there been permission requested to open/remove the toolbox, the patron wouldve been notified and this could have decreased the likelihood of his locked belongings being stolen. And to add insult to injury, the toolbox was not reinstalled correctly. A good review was requested by the manager--as theyve been taking "hard hits" ---as he described it, but tell me, is this quality customer service? Attached is the picture of the damages prior to being fixed.
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October 2022 by R. Johnson
Awful experience walked in the door and I was treated as if I was bothering him by stepping in the door even though I had an appointment. Two other employees were also available at the time one standing up and the other sitting down trying to do something on a computer when the man behind the desk looked over and said what does she want in a very rude tone he could have easily have asked me because I was standing closer to him than I was standing to them. The smirk look on his face reassured me that I would not want to do business with him or the company that he was working for.
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August 2022 by marica rudolph
I went to this shop to get my car fix. Car was fixed but my amp was stolen out of my trunk. Called on Monday no one returned my called. Called back on Friday 8/12/22 and was told that the front desk lady had been fired and the message never got delivered. Spoke with the manager for him to tell me my car wasn’t the only car that happened to and that the cameras in the back wasn’t working and they are working to get it fix. Needless to say it’s nothing that they can do about it because I signed a form. My car is on your property getting fixed and something was stolen and there is nothing you can do about it that’s crazy. So it’s like you were our to fix my car and now I still have to pay for something that happened on your property. I will be filling a claim with small claims because this is crazy and unprofessional.Service: Body & Trim
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June 2022 by Andre Firefighter Young
Nice people. Former Firefighter works here
