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August 2023 by Kymberly ..
I always do on line orders bc I hate going in the store. service has gotten really bad there and you really hate to ask an employee bc you feel like yur being nuisance to them unless you know that employee bad name the outcome may be different. on line order pickups yur gonna be waiting at least 30 to 45 minutes for order. in the beginning it was all good but now, well this is what I have to settle for bc its the closest location to my job.
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September 2022 by Stacy N.
I created a pick up order for my niece that's attending the university. Since im located in Arizona this was the best way to get her essential items. After this experience we won't be utilizing this Walmart in the future. Pick up was confirmed for 8pm and I received an email right at 8 saying there was a delay and they would let me know when it was ready. It ended up being ready about an hour or so after that. She arrived at the pick up at 11:55am and waited over 40 mins for the order. We called customer service and the pick up number and no one ever came to the phone. She ended up having to go into the store and let them know she was there and where she parked. This overall was a terrible experience and the associates were very rude. After reading other reviews (which I should have done before placing the order) I now know at this Walmart this is typical.
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May 2022 by Tim H.
Terrible customer service at the self check out. I left a buggy full of groceries after they were almost completely scanned. The employees attitudes at the Ann St. Wal Mart are completely unacceptable. I will not shop this location again!
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June 2021 by Jim W.
First, let me say that the one employee I dealt with was very polite and helpful. My main complaints about this store were: * In the parking lot, they had set up several sort of trailer-generators with poles, atop which was a loudspeaker. At short intervals, it broadcast a message about wearing a mask, cleaning protocols, etc. All the other stores I've been to have thought mere signs posted at the entry were sufficient for this sort of thing. The loudspeakers gave the place a POW camp / re-education center vibe that I found extremely off-putting. * There was about 20% of the interior of this store that was barren - no shelves, no carpeting, nothing. It wasn't roped off, so you could walk through it. However, it just came across as odd - it wasn't even in the corner, it was just in the center of one side of the place. It didn't affect me, but it just added another layer to my 'what the heck is going on here?' feeling that had started in the parking lot...
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March 2021 by Allan J.
They don't pick up the phone and I've been trying to order groceries for 2 days and it still hasn't arrived
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February 2021 by Diane H.
This location has absolutely no customer service! When I go in there, which is only when I am in that area of town and have a rush need, I am never greeted. Getting assistance is like pulling teeth. The worse, though, is when my grocery delivery order gets sent to this location. I NEVER GET MY ORDER UNLESS I SPEND AT LEAST 30 MINUTES MAKING PHONE CALLS. Of course, they don't answer the phone. When I give up and press the key to speak to a person, instead of the delivery/pickup dept., sometimes someone will pick up and hang up immediately, so I have to call back. Most often they blame my not getting my groceries on the driver cancelling. Why didn't you schedule another driver? Why didn't you notify me? Then there is the product selection. Do not order fresh produce from them! The last two times I ordered strawberries they arrived with mold and looked like the ones that had been culled out to throw away. The location on Atlanta Hwy in Montgomery is much better, but I never know if my order is going to be sent there or to this location on Ann St. I think I need to cancel my grocery deliver subscription.
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October 2020 by Penny S.
It's typical Walmart. Self checkout which doesn't accept cash payments, 2 regular registers open with lines stretched to the back of the store and associates looking at you like you wrong for shopping!
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November 2019 by Roxanne S.
I was traveling out of town and happened to stop here for a second. Very friendly man at the front door greeting everyone. I was shopping for a Christmas tree and found an assortment of different shapes and sizes. Everything was very organized in this Walmart compared to some of the others I've been to. Had a very smooth transaction. Would be back to shop here if I'm ever in the area.
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May 2019 by Teri S.
I was walking into the bathroom and was told by an employee I couldn't use it because someone wanted to take pictures in there. I assumed it was an employee taking photos to show it was clean, but she let in a person in normal clothes to take what I can only assume were selfies given her attire. The employee then stood guard at the door. I then went to get a key made. I couldn't get anyone to help me despite multiple employees walking by the desk I was standing at and making eye contact but when I opened my mouth to ask about a key, they ignored me. I finally had a nice man (who was shopping) tell me they made keys in automotive. I got to automotive and the person was on their cell phone and didn't say hello or ask what I needed. I finally just showed him my key, he silently made a copy and then handed it to me. I asked to pay for 2 other items and he said ok but then got annoyed when I used the Walmart pay app and it took about 20 seconds to load with the slow WiFi. When I got home the key didn't even work. I hate this Walmart. It's dirty and the staff is rude. They don't ask if you need help if you're obviously lost and looking for something. People just walk down the center aisles of parking lanes at glacial paces even when they look back and see you're in a car behind them. They leave buggies everywhere even 5 steps away from the receptacle. Even customers are rude. It's the only Walmart between my work and home and I've gotten to the habit of just waiting until I'm off to go to a better location.
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January 2019 by Rob R.
The cashier at self checkout that rang me up was very friendly and polite, I felt sorry for her as clearly the manager has no clue how to schedule (or too many people called out) the line was halfway down what WALMART calls "action alley" which there was no action, just people standing still in line. They had no store brand sodas in stock at all. Overall I would not visit this store again.
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March 2017 by Tameeka S
It clearly says open from 7am-9pm. Whomever needs to specify that the money center hours have changed & does not open until 8am. The CSM @ the present time was very rude when i asked what time do they open & when did they start opening @ 8am. "Thank GOD im nothing like I use to be." Ann St store Montgomery, Al for you.
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July 2016 by Tlicious S
It clearly says open from 7am-9pm. Whomever needs to specify that the money center hours have changed & does not open until 8am. The CSM @ the present time was very rude when i asked what time do they open & when did they start opening @ 8am. "Thank GOD im nothing like I use to be." Ann St store Montgomery, Al for you.