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March 2024 by Aaron James
Very knowledgeable and helpful staff!
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March 2024 by Audrey Crawford
I’m beyond upset after hearing my fiancée experience with the worker at Pandora jewelry in Montgomery, Alabama. He went into the store to purchase me earrings and a necklace that was more than $200. Upon leaving a female worker asked him has his leg been that way all his life, he answered her and said yes. She then imitated a disabled/ crippled person and thought it was funny. I want something to be done about this situation. I’ve already received legal advice and will act upon it if a compromise isn’t met. It is completely unacceptable for someone in a customer service role to make fun of anyone's physical appearance or imitate a disabled person. This behavior is unprofessional and disrespectful. I find it very important for businesses to ensure that all customers are treated with respect and dignity. I will be protesting and reaching out to the masses to bring awareness to this issue. By speaking out, hopefully I can create positive change and make a difference in the world. It is crucial to educate and inform others about the issues that matter, so that we can work towards a better future for all.
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February 2024 by Alberta Bell
I think it’s ridiculous to have and identification and a credit/ debit card with the person name on it and your last name is the same as your spouse/child and you are unable to pick up an online order. Saying that is considered fraud is unbelievable. I understand fraud but if you have all the necessary information it is ridiculous. It is really better to shop online and ship to your home. I think that’s what businesses want anyway. So, close the doors and go out of business.
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February 2024 by Remi Leon
The employees at this location are rude and don't seem to know what customer service is. Purchased a ring as a gift and after 1 month the stones were falling out. So went to exchange and was told that there was nothing they could do for me and that only option was to call customer service and ship it off, only then will they send a new one. I understand this is fake/cheap jewelry but stones shouldn't be falling out after wearing only a few times.IF Your looking to get jewelry or gifts for someone you care about.... I would not recommend it!!!
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January 2024 by Antonio Bready
Enjoy my experience the staff was very helpful and patient
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November 2023 by Key
I think I was in the store for literally 1 minute. I was excited about purchasing charm(s) for a friend graduating. I asked the rep, what charms did they have for graduation. She stated they only had one. I said oh okay well can I look online and order for pick up in the store. She then informed that wasn’t an option and that was it. Literally that was it!! Customer service was awful, I am so sorry I bothered her at work.
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October 2023 by Camille Hawkins
I came to try to exchange my ring because it was too small, The lady I talked to was literally the one who sold me the ring about a week or two ago. I read the exchange policy, I don't want a refund I just want an exchange The ring is too tight so I wanted to size up. But she said couldn't which I don't understand. About 88% of Montgomery people do this this thing where they have their own rules and policies for people that they know or people that they like, But that's why unfortunately things are the way that they are.
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September 2023 by Dani B.
I placed an order online for pickupFour hours later I called and received the run aroundWas told to call Back in ten minutesCalled back in ten minutes and was told I WOULD BE CALLED BACK! I FINALLY went to the store and received very horrible customer service. Rude CSR and never received an apology for the horrible service
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April 2023 by Vicki Williams
Yohanna was very patient and informative. She explained the proper cleaning process and how to take care of Pandora bracelet. Excellent customer service.
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March 2023 by Katheriine G
Poor customer service went in and there was 2 associates on the floor helping those/checking them out. One got done with someone and helped a lady that was there before me talked to her about jewelry after that 2 couples came in as soon as the associate was done helping the lady & checked her out she then skipped me and went to help out a family. While I was there waiting for maybe 20 minutes nobody asked if someone already checked on me. Was willing to buy but since the customer service was awful didn’t want anything anymore.
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March 2023 by Kathy shaughnessy
A little concerned about going to this store based on the reviews but so glad i went! Shakri was pleasant, attentive, professional and explained the products, the store and their ability to engrave. When I return to the store I will ask for her!
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January 2023 by Cody Garrett
Don’t get anything gift wrapped here. The employees steal. Imagine giving a gift to your mother in law and it’s empty. Yeah. Meanwhile the hag behind the counter is wearing 1k worth of charms. I wonder why.
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January 2023 by Meshia Stokes
We bought charms for the grandkids for Christmas and the experience was great the staff was really helpful and they had what we were looking for!!!
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December 2022 by C. Brown
My son & I just left this location. We were there to purchase multiple Christmas gifts. Upon entering the store two of the associates were assisting customers. Once the associate close to us finish with her customer we assumed that we would be assisted and was absolutely ignored. Although we made eye contact with her multiple times. We thought she would ask if we needed anything. The store was not busy and not one employee greeted or acknowledged us. The associate who was no longer helping anyone instead waited on a customer who came in after us. We left after 10 minutes of no acknowledgement.
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December 2022 by Neka Neka
This is an amazing store . Each time I have visited I have received excellent service. I have had questions about my jewelry and they have always been able to answer them. I don’t feel like a number I feel like they actually care. However, it’s a small building and around the holidays it can be a pretty tight fit. Parking is good . I am definitely a customer for life and I will be returning for gifts for myself and others
