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February 2025 by Brandon Ramirez
Wish I could leave 0 stars. I called the day before because a check engine light came on. The person working there told me to come in at 7:30am get it checked out by the technician. I show up the next day at 07:30am and the place isn't open. Someone finally shows up and opens up at 08:00am. I tell him about the appointment and give him my keys then I leave. I call the shop back around 01:00pm. Someone picks up and I ask them about the car. The person puts me on hold for 20 minutes. He finally comes back and tells me that the technician went to lunch and that he will call me back with an update in 40 minutes. 40 minutes pass and I receive no call. I start calling every hour on the hour and no one at the shop picks up my calls at all. I had to show up 10 minutes before closing because they never answered their phone. The person working there gave me my keys and tells me that the technician actually called off of work that day. Not only did these guys lie to me in the earlier phone call but they completely wasted my time and kept my car there for absolutely no reason. Stay away from here. I'll never come to a pepboys ever again after this.
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January 2025 by Chris Prickett
We are very disappointed with our experience. My wife called ahead of time to get a quote on an oil change. She specified the year, make and model, and informed the gentleman that she had a coupon for $20.00 off. Upon completion of the service, she was told that the price was (ironically) $20 higher because our vehicle took additional oil- less than 1 quart actually. What this means is that they did not communicate effectively and/or we were charged an additional $20 for eight tenths of a quart of synthetic oil that costs $6 at any parts store.
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January 2025 by Christopher McClain
The two gentleman who are service managers at this location are very helpful, honest, engaging and provide true customer service. Truly appreciate their professionalism.
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January 2025 by Kimberlin Lyons
Was traveling through and Mr Patrick saw I was in distress!!! My weather guard was not properly secured after my oil change yesterday( in a different city ) and it was dragging and making a loud noise . Thankfully Patrick and his crew was able to help me out !!! I appreciate the quick service ! Thank you
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January 2025 by Monyai Chavers
Great service at Store 1577! Jay was very helpful!
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January 2025 by Denise Henrichs
Jay and the Pep Boys crew treated us so well in Montgomery. We were traveling from Iowa to Florida when we started having brake issues. I had the brake pads and stuck caliper replaced at a Birmingham Pep Boys. Unfortunately, the new caliper was also sticking. Even though we arrived at 5pm on a Friday without an appointment, Jay did not discard my concern, got us in, looked at the problem, ordered parts and fixed the brakes all before closing and it was all covered under the warranty. I cannot thank Jay and this staff enough for the service and professionalism.
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December 2024 by Vanessa Warren
Outstanding service, timely and very knowledgeable .
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December 2024 by Matt Schulz
Great experience here tonight. A mechanic named Cordaiz fixed my seat belt in about a minute flat, and charged me nothing. Turned out there was just a dime stuck in it. But he could have told me some nonsense and charged me $50 for fixing it. Good sign it's an honest place with honest employees.
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November 2024 by Kathy Fowlkes
I always get excellent customer service and great technicians who are very knowledgeable. This is why I won't go anywhere else but Pep Boys.
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November 2024 by Rick Mitchell
Good service and friendly staff.
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November 2024 by Adaora Marie-Lastrassi
Not sure why their reviews are so high. I dropped off my car at 9am only because I lived close by and by the time I came back to pick it up at 5, they didn’t do anything. They Aren good for anything other than the standard tire alignment and even then it is slightly overpriced.
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November 2024 by LIBERTY DUKE
No one loves getting car repairs. But Patrick was very professional...Perry- the technician was knowledgeable and honest.
It was nice to leave with repairs done correctly, without feeling taken advantage of or concerns about workmanship.
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November 2024 by Justice Duke
Great Service- Excellent communication and customer service. Proper diagnosis on system checks, highly recommend this PepBoys if you need big repairs or small maintenance. Ask for Perry and/ or Patrick.
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November 2024 by LeAnn Patterson
Perry, and Patrick did an amazing job!! The service was outstanding as well as the people!! They both made life so much easier and explained things so well!! I’m so happy I brought my vehicle to them!!
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November 2024 by Laura Griffitts
My husband and I were driving home from Tuscaloosa to Panama City Beach today when one of my run flat tires completely lost all tire pressure and had a gash in it. Being a Sunday afternoon and trying to get home , we were completely panicked. By luck we were near this Pep Boys and pulled in. Patrick immediately took care of us, found a tire that would work and within an hour we were back on the road home. Patrick and Philip were seriously a life saver and treated us with so much kindness!! We were so grateful for them!
