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February 2024 by Cynthia Wheeler
Akela is a wonderful agent! She was very helpful, she is definitely a treasure.
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February 2024 by Lonnie Lon
I was given a gate access code via online and it did not work. I was then given a temp code that worked only for one day! Furthermore, had issues accessing the gate on a Saturday and was told that a supervisor has to come out and inspect the gate but they do not work on weekends with no solutions on what to do with my belongings and complete disregard for the fact that I was on a timed U-Haul rental. It has been 12 hours and I still have not gotten a call back nor an update on the status of the gate and I am scheduled to leave town in less than an hour. There is no local employees to communicate issues or resolved problem. Please do not use this storage property.
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December 2023 by Geaugett Dinearo
It was fast & easy!
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November 2023 by Cecil Yawn
Very helpful, knowledgeable, and very kind and professional
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August 2023 by jabril williams
Unit was broken into within 1 month of being there. The office is a show box, no one actually works in it so you can’t reach a manager. All calls are out source and will not let you speak to a supervisor or manager, they just say they will call you and never do. The guy who did come out told me he wasn’t a supervisor and that the storage gets broken into all the time, and that the cameras have never worked. Every service they offer is a lie. Don’t use this service.
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August 2023 by Joe Wyatt
Security and safety for customers is terrible. My unit was broken into and a substantial monetary value was stolen. They have security cameras but they are not in service. Many customers I have spoken to have been broken into. I belive its an inside job as much as it has happened. I'll be taking my business elsewhere.
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March 2023 by Tanya Murphy
My experience was horrible!! 2months in my storage gets broken into then it gets infested with rats!!!! Never again will I use them. Thank God I had insurance to replace my belongings. But some things can't be replaced and the rats are my sonogram pictures of my babies.
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February 2023 by Teneka All
OMG!!! Where do I start. Got locked inside gate for 2.5 hours on Jan. 18th. Had to call the Local Police and the Fire Dept. for help getting out (Montgomery, Al. on Atlanta Hwy #70). We called over 6-8 different numbers (NO ONE PICKED UP) and Email and NO RESPONSE YET! Code didn't work for ANYONE that evening. Fire Dept had to literally crawl under the gate to get us. 2 Seniors (Dad & Uncle), Myself , & Young Adult (My Son). TERRIBLE & UNBELIEVABLE NIGHT. HORRIBLE CUSTOMER SERVICE!! HORRIBLE!! DO NOT RECOMMEND! GO TO EXTRA STORAGE SPACE, AND SAVE THE WORRIES!NO STARS!!!
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December 2022 by Annie Smith
This is the worse facility to use. Everytime I put anything in storage it was stolen. Someone had to be observing me. The last break-in the plate and lock was taken off. Don't spend your money here.
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December 2022 by Dee Lee
Great phone service and easy move in instructions. Would definitely recommend for storage usage.
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August 2022 by Tay Cole
My unit was broken into along with several others. They even destroyed the access gate. Once the gate was destroyed that's when all hell broke loose. I would not be storing anything there ever again. Police report was filed and insurance claim. This area is not safe. If I could rate no stars I would. I would not recommend this place at all. It seems this is very common for break ins. I was not notified of access gate being destroyed or my unit being broken into. I don't think they have anyone to check their property to ensure no locks have been tampered with. They have cameras but none work. So what's the point In having dummy cameras. Theives know when they have legitimate cameras. My advice stay away. I moved out immediately once my friend informed me my unit had been compromised.
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May 2022 by Josie Annemae Dickens
Failed to let me know the business was broken into, I came by to grab stuff from storage and discovered the fence is completely ripped off along with the medal latch on the bottom of my unit is sawed off. (Could’ve happened before hand idk either way my stuff couldn’t be locked properly due to the faulty locks on the unit.) When seeing the fence was broke I left because it was late and decided to come back the next day. I live in another city and called ahead of time to see if the gate was working I was told it was, when I arrived the gate wouldn’t open because obviously, it looks as if mike Tyson ripped it off partially with his bare hands lol. So I then called the business and stayed on the phone for a good three minutes listening to some chick cackle and joke with I’m assuming coworkers, then when sis realized I had been listening she had the AUDACITY to just hang up in my face like I didn’t hear all that ish. I called back and got the same girl, and she finally told me “use the gate on the other side of the property”.Definitely feel this entire experience could have been handled better, but it is what it is. Also I get it’s Montgomery but like my stuff been there for 5 days today, and the place already been broken into before today. ??
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April 2022 by Laine Kelly
We have had our unit, which has been secured with locks, broken into THREE times (*locks were cut off all three times). My greatest regret is not moving our items out sooner as it eventually led to our items being stolen… large furniture items. Security is non-existent once you have a code to enter the facility and there is never anyone present acting as an employee. When you call to speak to a local employee the number is answered by people in other countries and they will not give you a number to contact someone locally. All communication for this Montgomery location takes place via email from a corporate account. Don’t use this facility to store your items.
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February 2022 by mckalf j
My place was broken into. Red Dot said they locked it back. When I returned to check my stuff was stolen and ransacked and it wasn't locked. I had to buy another lock.
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January 2022 by Steve Coleman
Well they advertise 24-7 access, but after renting a unit the rules changed. I thot it was false advertisement because it was still posted as 24-7 access. Other than that n no security light I have enjoyed it.
