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November 2023 by Bill Bolinger
Air dryer went out on my truck on a Sunday when passing through the area Called around to see about repairs. In a couple hrs from the time I called, Steve came out, patched me up and got me going
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September 2023 by Blair Smith
They charged us $500 dollars to replace a $24 7-way electrical receptacle. It wasn't a road call. We pulled into their shop before they closed. They didn't have the part in stock, so we waited at their facility while their tech purchased a 7-way terminal. When he returned to the shop, they charged us for 2hrs of labor $310 and a $125 call out fee, although we were parked at their shop the whole time...
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September 2023 by Cullen Mccann
Careful if you're from out of town, this guy will try his best to rip you off. DEF pump went out. The D e f pump was out as the code showed. Instead of trying to replace it and get me on the road he wanted to Put a $2000 header, own it and run up big B I l l first before he fixed it. The old trick of tear your truck down and then run up a bail instead of trying to fix it. If you are on the road you have been warned, do not go to the shop. Code it back home and it was real simple. Replace the $700 pop and that was it. Running fine . If you get screwed, don't say that you have not been warned.
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August 2023 by Clifford Cruickshank
Overall a good experience. I found them to be a bit dismissive at times and not very proactive. I had to keep on them to get approvals from warranty for repairs and didn't receive a call from them once repairs were completed. Not sure when I would have been informed if I hadn't called.But the job was done in a timely manner and I did share a few giggles with the staff.
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August 2023 by Mrnugget 8096
It's been the worst experience, I ever seen in my 30 years, to my fellow brothers and sisters of the highway, don't ever stop at this Russell truck repair shop. They will make sure to break your wallet without fixing anything. They are not mechanics, they are a bunch of thieves. I took my truck to them just to replace my air compressor and some gears that got damaged. They wanted to charge me over 14,00 to fixed the problem with no guarantee. I decided to to pay for a tow truck instead and take the truck to Houston where they have real professionals mechanics not thieves. The truck was at the wannabe shop for two weeks, they never called me for an update on my truck and they we're so rude and Unprofessional when I called to see how was my truck. They try to say they need it to remove the engine to do the job, like if it was an overhaul. I called a few mechanics & all they told me was run from does thieves, there's no need to remove the engine. The mechanics in Houston are just charging me 2,000 for labor pls parts.almost 4,500 without removing the engine of course. They ended up charging me 2500 to remove the transmission and the compressor, they also damage my airlines and didn't fixed the problem.once again my brother's & sisters from the highway don't take your bussiness to this thieves atRUSSELL TRUCK REPAIR, IMONTGOMERY, ALABAMA.
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July 2023 by Anthony Mosallam
We stopped by for a PTO switch leak. Although they didn't have the part they were able to send us off temporarily to get home. Very knowledgeable, affordable and professional. I'd highly recommend these folks
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July 2023 by J Skipper
They are EXPENSIVEBut they are quick and have great customer service20min job costed $450 but the loves roadside crew was booked for hoursService: Electrical repair
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July 2023 by Tee Allen
Went to two different truck stops to get them to figure out why my driver side turn signals on my trailer wasn’t working and they couldn’t figure out the problem and they both told me to take it to the dealership… so I came here and they had me fixed in under 30 minutes… I highly recommend!!!!Service: Electrical repair
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June 2023 by Christopher Nelson
Very very very unprofessional. Wouldn't ever recommend this company. Wouldn't even want my ex wife to go here.
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May 2023 by Penny Zingre
If you are needing quick minor repairs for your semi without sitting all day this is the place is it! We are extremely satisfied with their service. They do emergency roadside calls also.
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May 2023 by Dottie Summerlin
Fixed our camper in the time it was quoted. Everyone super nice there, at the desk and the guys in the garage. Justin helped us get hitched up & back on the road. Great place!
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May 2023 by Kenneth Dillman
Sat on 65 for hours waiting for someone to respond to my road call,found these guys and called,very friendly said they were on their way,prompt response,got me off the hwy,going there today after my break is over and let them make the repairs on the trailer,sure wish I had called them first,great service for 01:00 am
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April 2023 by lacie coley
They were awesome. Got our truck in and repaired quickly.. Also didn't break the bank.
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February 2023 by CT 23
They were great they got me in and out they understood I had to get back on the road
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October 2022 by Reese King
Did a great job helping me get back into my vehicle without damaging my vehicle.
