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March 2024 by Amy Milam
The store was cluttered. Not organized. Not an inviting atmosphere to shop. Prices were outrageous. I use to be a frequent shopper from the children's place in opelika al. Was so excited to travel to Montgomery however left without buying anything. Very Disappointed
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December 2023 by Jasz L
Staff members are rude, store is very disorganized! Clothes just thrown everywhere.
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December 2023 by Pretty Kiyaa
Not much to choose from prices are ridiculous for kids items compared to a year and a half ago…
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August 2023 by Amy McGuire
This location is complete garbage. Wish I could give 0 stars. I will only be ordering from online from now on. This store is cluttered, everything is a mess like they do not tidy anything and make sure sizes are even in right spots and everyone in there was having do their job for them. the dressing rooms first off they are trashed and can’t even really get to them because they have carts blocked most of them and boxes all over the floor. Someone could get potentially hurt. The dressing rooms are for CHILDREN they do NOT latch OR lock!! This I feel like could potentially put a child in danger, not all parents are going to go in there with their child or stand at the door. I did not feel comfortable as a mother even entering them with her and holding the door shut I should not have to feel like that entering a store dressing roomthe staff is rude, and don’t seem to know basic customer service skills, they don’t greet you or offer any assistance. the pants do NOT run true to size and I called to ask if I could return what I purchased today (my daughter could not try them on due to dressing room disaster) and the employee hung up on me….. sheesh…… RUDE!
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March 2023 by La’Tae Pickett
Store never opens on time! Website states that store opens at 11.00. It’s way after and store still not open. Customers leaving because store not open. This is just sad and bad business.
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January 2023 by Katrice Ramos
The absolute worst... I did a online order for back to school. I waited & waited but it never shipped. I called but got straight attitude. Long story short it never shipped & there was a fight to get my money back.
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July 2022 by Mamma Smalls
I wish i could put ZERO stars. The person who answered the phone is claiming they’re “swamped” with online orders & they have absolutely NO estimated time for when an order will be ready that was shipped to the store. CS informed me that they received my order almost a week ago & they have not even scanned it in to show that they received it. The woman who answered the store phone was extremely rude & unprofessional. Also, she hung up in my face when I was asking how many more days it would be before my order was ready for pick up. She claimed it could just be “any day”. I placed this order 2 weeks ago & I need these uniforms in time for school to start. I’ll NEVER do store pick up again! It’s pointless. I would rather have it shipped to my home.
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July 2022 by Allysa Sellers
I was just there. It's 11:30 am. The website says they open at 10. Well, the lady that was working there said they don't open til 1. I don't think these people want to work at all. They're just clocking in and keeping the doors closed until it's convenient for them. The owners need to know what's going on at this store.
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July 2022 by Rere
By far the worst experience I’ve ever had at a children’s place location. Went to return some items I ordered online and was in there for 30 plus minutes and got nothing resolved. System kept shutting down mid transaction, employees don’t know what they’re doing, was told I had to call customer service because it wasn’t letting me return both my items, it was ridiculous! Long lines, slow service, clothes everywhere! Won’t ever step foot back up in there, I got my clothes and left. Mailing them back would be quicker than going to the store!!
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July 2022 by Kimberly Cole Zemke
Very cute little clothes for kids but the absolute Rudest and most unfriendly customer service on the planet. These folks act like they are working in the salt mines! No help at all.
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December 2020 by Bylinda Henfield
Staff very unhelpful!!!
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January 2020 by Heather Webster
1 star is generous! My daughter received pants as a birthday gift. She needs slim. I went to exchange them but the store doesn't carry slim! Wth! They wouldn't give me store credit. I wasn't asking for cash. How is this my fault? How can I exchange the item if you don't carry it?! Worst policy ever. I will be canceling my credit card with this company. You guys are too much of a hassle.
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November 2019 by Tyler Entrekin
The experience was very disappointing. The customer experience is more important than ever and this location fell well below the expectations. The associate was rude and unprofessional. Please read the reviews and choose an alternate option for your retail needs.
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November 2019 by Dana Baker
I would give 0 stars if allowed. The store is an awful mess. The clothes and accessories are all over the place. I only ever see one person working. Placed an online order to pick up at the store. I get confirmation it has been delivered. However, the store doesn't know where it is. Online customer service says no refunds after order is placed. What about if you lose the order? Don't waste your time.
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October 2019 by Jace Hall
The store is absolutely disgusting! Very disorganized! Clothes and accessories everywhere and all I’ve the floors! The dressing rooms have filthy floors and have some much clothes that you can’t sit down in them! Also very hard to get to because of the 2 racks of clothes in the way! East Chase needs to kick them out! Very slow service also!
