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September 2023 by Tyrone R.
My mom went to Reinhart Toyota on Tuesday of last week. She only wanted a $55 oil change. She came out of the shop with a $1300 bill. They a sold her new windshield wipers when she had just replaced them. They replaced the back windshield wiper also. They did a transmission job and changed filters and whatever else they could come up with. She is an elderly woman on a fixed income and did not expect to or have $1300 to spend. The salesman took advantage of an elderly woman using high pressure sales tactics and tricks. When we, her children, called to ask them about the charges they said, "Well, she signed for it". They tricked her to sign as if she was signing for a lesser price and a lesser job of work(Oil Change). When she looked at the bill, her signature was on a $1300 invoice. Several of us (her children) have called to ask about the charges and I went up in person and talked to them. With my discussion they admitted that there may have been "some misunderstanding in the services and charges". They agreed that they would reduce the charges on the invoice based on my conversation with them, but never called my sister to talk about the bill as discussed. My mother is a stroke survivor and shouldn't be unreasonably upset due to the possibility of having another stroke. She was upset and crying after feeling forced to pay the bill or not get her car back. They took four hours to complete this scam on my mother and made her miss a day of work. "She only wanted an oil change". (Another older black lady was visibly upset also walking back and forth looking at her bill on the same day) They're doing this constantly to older black women.
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February 2023 by Stephanie Kirkpatrick
Currently on hour four of sitting in the service department to have a tire patched. Literally a 5 minute job and I’ve been here four hours! 4 hours away from home for a school event with my children. When I questioned the wait, I was told it was being patched and would be pulled around soon. It’s been another 30 minutes. I didn’t buy my car at this dealership and I certainly wouldn’t if I were local.
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January 2023 by Jonathan Rayner
Drove three hours to pick up a truck only to learn that they had jacked up the price by $12k. Talk about shady and shameful.
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October 2022 by Sissy Hanna
Great Cars , but the Services did not meet my satisfaction this time for service. I don't think a 2021 should have been rated fair on battery or tires. It's too new to have those problems
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September 2022 by Angela D
I bought two new front tires, of course I got all four of my tires from the dealership, but when I pay attention to it the second day one of my back tires they had put another tire there instead of the one I had it was not the same tire that was already back there so that mean I have three tires the same in one different, he said the supervisor need to look at the camera haven't heard from them yet. It sad you pay all your money and they do all this.
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October 2021 by Neil Damron
Really like going here to get my Lexus serviced! They do a great job, they are super friendly and very quick! I will continue to go back and get my suv serviced here! Couldn’t ask for a more friendly place!
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October 2021 by Nita Nichols
Good service. They are very nice and helpful at Lexus.
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October 2021 by Louise Toole Sadler
Very professional, helpful and courteous. They checked out my issue thoroughly, and resolved my concerns. I wholeheartedly recommend Reinhardt’s sales and service departments. They were willing to take the time and go the extra mile in order to help.
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June 2020 by Icarus C.
High pressure salesman and finance guy. Every trick under the sun to include: trying to negotiate monthly price and never discussing the price of the vehicle, aggressively pushing the vehicles on the lot despite the limited choices and not having exactly what we were looking for. He kept using lingo like "so this is your #1 choice? So what is keeping you from buying today? So if we had this in your preferred color would you sign today?" He spent the entire test drive trying to ask us what our address, credit score, phone numbers and monthly income were instead of selling us on the features of the car. I understand part of his job is making sure he can get the deal to where the customer is comfortable, but you have to agree to buy the vehicle before you jump to these steps! We kept putting him off and asking questions about the vehicle which pissed him off, and like another customer complained- this man was also pissed off we didn't squeeze the vehicle into the indicated tight space. (Oh I'm sorry I don't want to have an accident on your lot in a vehicle I am unfamiliar with!) The finance guy was even worse. We talked more about the freaking pre-paid oil changes than he would about the financing rate and the price of the vehicle. They act like there aren't a ton of other Toyota dealerships in the state! I do understand what they were saying about Coronavirus limiting the number of new cars that are going to be available, but they obviously are having a hard time getting customers to buy from them in these times and the desperation they are exhibiting is UGLY!
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May 2020 by Ijeoma N.
The salespeople and management of Reinhardt Toyota in Montgomery, Alabama are inconsiderate liars and I would suggest anyone interested in a Toyota to look elsewhere. On Saturday, May 24, I called Reinhardt Toyota to inquire about a 2018 Toyota Camry XLE that they had for sale on the website. Spoke to sales guy, Shawn Blue, who gave me more information about the car and confirmed that they still had the car. The dealership is a 3 hour drive for me, so we scheduled the test drive for Tuesday, May 26. On Monday, I purposely contacted Shawn again at 5:44pm (close to closing time) in case the car was sold or in the process of being bought Sunday or even during the day Monday. Shawn told me that the car was still available.On the day of travel, I called Shawn to make sure everything was squared away before I started the 3 hour car drive. He confirmed the car is waiting for me and just to give him a heads up when I was close. He even went as far as giving me an estimated out-the-door price that I requested. When I arrived, the first thing Shawn did was push his new 2020 inventory on me. I said I came here for one car and I want to test drive that first before I consider anything else. The way Reinhardt is set up, new cars are at one building and used cars are at a separate building. Shawn Blue notified the used car department that I will be coming to test drive the vehicle of interest. When I got to the used car lot, the salesmen immediately explained to me that the car was sold the day prior, Monday May 25. Furthermore, they weren't notified that I was even interested in the car because Shawn had not told them. So not only did Shawn lie several times that the car was still there for purchase and ready for me to test drive, he was too lazy to either physically check himself to make sure the car was on site or make the phone call to the used car department to ensure the car was available. When expressing my frustration to Shawn Blue as well as his manager, I got the basic "I understand you are upset but there is nothing else we can do, we'll pay for your lunch and here is a gas credit for the "one local gas station we use down the street."Shawn Blue and his manager were in no way remorseful for the major mistake they made outside of a "gas credit" to a local gas station and lunch.I am completely frustrated by the false communication that was given to me and the lack of accountability by both Shawn and his manager. Not only did I take a day off from work but I also drove 6 hours to and from for no reason, on top of the rental car I paid for to travel. I will never go to Reinhardt Toyota again and suggest others to tread lightly when dealing with Reinhardt Toyota. I would like to give credit to Earl Hodge at the used car department. Even though he wasn't at fault or knowledgeable of previous communication, he filled up my gas tank and even provided options of other vehicles I may be interested in. He went out his way to provide the best customer service. Thank you Earl!
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April 2020 by Recardo L.
Horrible service. I took my car up to get my check engine light at 9am. I called two time. First time I called was around 12 pm and was told that they were waiting on somebody to "look at my Toyota", I called back the 2nd time at 3:00 and was told that the person never came and told me it would be tomorrow since it's close to closing time. Where is the communication, because you will charge me a bill like the service was perfect but it's taking me 2 days to just check my check engine light. Worst service ever had dealing with my car.
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December 2019 by Robert W.
I filled out the survey I received via email from Toyota. I outlined the issues I addressed in this Yelp review. I then got a call from a Reinhardt manager. After reviewing the work order, he realized the vehicle actually did receive regular oil, not synthetic. They will send me a refund for the difference. I did learn something new. The sticker they place on your windshield is not tied to the next oil change. That sticker simply list 5,000 miles for your next servicing. That servicing could be for a tire rotation, service interval for multi-point check, oil change etc. I also learned that they recommend an oil change at 5,000 miles even if synthetic oil is used. I was of the understanding that synthetic oil would in fact extend the mileage between oil changes. Lastly, I was puzzled to learn the service tech that handled my order is no longer with them. He seemed like a very nice and conscientious person. The issue with my order, if tied to the service tech, should be more of a training issue for all involved. Hopefully on my upcoming maintenance with Reinhardt I'll have more positive news to share. Their internal process of surveys to customers who take their vehicles in for maintenance is a best practice. I was happy they took the initiative to follow up.
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April 2019 by Tim W.
Today was the first time I have ever been to Reinhardt Toyota. I was blown away with the courtesy of the service department. They honored an extended warranty because of a service bulletin on my vehicle and fixed it no questions asked. I was treated with the same amount of courtesy and respect as someone that was purchasing a new vehicle...they even have a shuttle that took me home AND picked me up from home when my vehicle was done.
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November 2018 by Shyju V.
Nice people to work with. I was working with Brian while purchasing new car and he was great and never get like he was pushing us to make a decision right there and then. Me and my wife ended up buying car from them. They treat you good!!!
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September 2018 by Starr H.
The first time I brought my car in, the service technician put the wrong kind of oil in it. I had to wait for them to re-do the oil change that I had scheduled prior to bringing in the car. I was told there were repairs needed so I asked for a quote for the two items. I was given a quote but before I could schedule the repair I was told they had to ask the mechanics if they had someone who could do it. It's been nearly a month and I've still not gotten an answer although I've spoken to the Service writer almost every week since. I keep getting the brush off. What kind of service department is this? Awful. I will be looking elsewhere to get my car serviced.