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July 2023 by Mckeeia Hall
Came in to fill a bus with propane after being ran around by uhaul customer service from location to location with no one either there or they didnt have propane. I come to this location upon their recommendation and they dont have anyone certified there to pump the propane. The kicker is they saw me pull up and knew exactly what i needed and with 3 people at the counter and only 1 customer i still had to wait 15 minutes in line for the new guy to tell me that he had no one there. I tried to talk to what i ssume was a female manager with curly patterned hair but she told me the young man would be with me in a moment. If you saw me pull up why not just say that when i came through the door because she was the 1 talking to the new guy about being certified to do it..smh
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September 2022 by Westely Banks
Headed back to Atlanta needed boxes, Arrived at 8:55, walked in at 9:02. Waited in line for 20 mins just to buy boxes. Line never moved, so I left. Clearly there should be a line for purchasing and a line for rentals. Beyond ridiculous. Do better.
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August 2022 by Anthony McEndarfer
Use this location before using the app or online!!! Traffic messed me up at another location with a 20’ and could not honor their guarantee, so they sent me almost 30 miles out of my way with a reschedule. Spoke with Kevin Washington at 2525 Eastern Blvd location, which was only 3 miles away, and he was able to get me a 26’ within 30 mins at the same price. The man deserves a raise!
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August 2022 by David
Everything went well when we reserved a 26’ truck. Employees are knowledgeable and friendly. This location gets busy sometimes, so be prepared to wait in line for service.
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August 2021 by Timothy Boykin
The General Manager of this Store is one of the most Cold Hearted people I've ever met!No compassion! No remorse! It seems that he thrives on misery! The more dissatisfied you are with the service the happier he becomes! Be careful dealing with him !
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August 2021 by rodney mims
Make sure you get someone who will explain everything to you about the truck and contract before you take off; the guy I dealt who was the manager had a bad attitude and seem to help other people who are not my color better. He didn’t want to help me understand how to operate the trucks and basically wanted me out of his face. Also, if this your first time moving make sure you check the gas hand in the truck to make sure it’s shows what is say it suppose to be. they will try to under fuel the truck to get more money out of you. Please do not visit here to rent a uhaul, try somewhere else. High suspicious of fraudulent activity! Be aware!
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May 2020 by T. Ferguson
The older guy behind the counter was extremely rude. I came in with questions about renting a truck, and he was trying to rush me out. He told me good luck finding one in the most condescending tone. He wouldn’t listen to my concerns about the process; being it’s the first time I’ve rented a uhaul, I wasn’t sure. Customer service was definitely subpar for the reservation in house/rental aspect.