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January 2024 by Azzie Taylor
I have gone there 4 times to pick up the same medication. Each time I waited in line and each time I waited a ridiculous amount of time to be told that on 3 of those occasions everything wasn’t ready. The quality of service has declined greatly over the past 2 years. The wait time is always long. I highly recommend another pharmacy.
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October 2023 by Doug Tiffany
Might possibly be the worst pharmacy I’ve ever been to. Line wrapped around aisles, rude staff, and phones ringing continuously off the hook. This place needs some help.
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September 2023 by Andrea McCain
I made an appointment for my COVID vaccine online. When I arrived at my appointed time, I was told to stand in the line to get a prescription filled. It is an hour after my appointment time and I still have not received my vaccine. The pharmacist was very rude to me. I will never use Walgreens again. I recommend Adams Drugs to everyone.
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September 2023 by Tamy Aman
The worst customer service at pharmacy. Never on time with refills. They send notifications and when you go to pick up is not ready. One day they misplaced a medicine and 4 employees where looking for more than an hour to find it.
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September 2023 by Derrick Walker
Pitiful service in the pharmacy. They did not get my medicine in overnight, and when they reordered they ordered the wrong medication.
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September 2023 by S. G.
This will be the last time I get a prescription filled at this location after waiting close to an hour in the drive thru only to still be 6 cars from the window. There's no justification for this. Ridiculous.
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September 2023 by Brittany Fuller
The pharmacy never answers the phone. I’ve been waiting in a queue for almost an hour and 45 mins just to get hung up on.
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July 2023 by Dixie Carter
The girl I spoke to was the rudest, most impatient, sarcastic, condescending, person I have ever spoken with. I finally asked her if I was bothering her by trying to get my prescription; she said she was just in a hurry. Awful experience! My normal pharmacy is Costco and the pharmacist was helping me with an expensive medication so I was getting the prescription at Walgreens- won’t do that again. So very very rude!!!
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June 2023 by Gialana
Gasoline is too expensive and so is my time to drive to Walgreens 4x to get my meds. Long waits in line at the store, rude employees and almost an hour in drive thru . THE ABSOLUTE WORST PLACE IN THE CITY MONTGOMERY TO DO BUSINESS WITH & MAYBE IN THE WHOLE STATE OF ALABAMA!
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June 2023 by Ms. Moore
I was frustrated on making a banner for my daughter's graduation as they've changed things around on the app. Two of the associates (Ms.Yolanda & Ms. Ja'Niya) we're AWESOME they helped me with zero hesitate and we're overly patient the banner turned out great! Thanks ladies!
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June 2023 by M T
I had a very positive experience with the cashier on duty, who was very helpful. I think this store has an unfair total review due to frustration with the pharmacy.
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April 2023 by Be A Blessing
The women in the drive thru on Taylor road has the worst customer service I have ever seen: impatient, rude, sarcastic, condescending, and committed to misunderstanding the customer. I won’t be back.
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March 2023 by Kendra Miles
Customer service is nonexistent with this pharmacy. Hours are not conducive for emergency hours. When they are open, customer service from an associate is a negative. And please don’t try tocall the pharmacy…you will never get anActual person.
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February 2023 by Jc Booker
DO NOT TRY TO GET COVID TESTING FROM WALGREENS- AT LEAST NOT ON Taylor & Vaughn Montgomery Alabama. The girl "helping" me took 30 min to do something on a computer (catching up on some other work??). I had given loads of info making the appt online. When she finally forgot to me she gave me a receipt with an address and phone over 15 years old. It was the rapid test and 4 hours later have heard nothing. They don't answer the phone so don't try that. I have been listening to a message for over an hour "we are sorry to keep you waiting but all our staff is assisting other customers. There is one caller ahead of you." No wonder my mother stopped using Walgreens and said she never would even think about it in the future.I HAVE NO FAITH IN THEIR ABILITY TO DO A COVID TEST! I WILL NOT BELIEVE THE RESULT NO MATTER WHAT IT IS!
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January 2023 by Tito
ON HOLD FOR 30 MINUTES FOR PHARMACY, ONLY TO BE HUNG UP ON. SAD SAD SAD!DON’T GIVE THIS PLACE YOUR BUSINESS BECAUSE I PROMISE YOU THEY DON’T WANT IT.THIS IS THE NORMAL MODE OF OPERATION AT THIS LOCATION!
