July 2020 by Amber D.
Vegas trip cancelled in March due to COVID-19. VIP reservation company promised a refund in writing multiple times. VIP company lied to us about needing to wait for the hotel clubs to refund them claiming they sent them our funds. We verified with the hotels that they never received payments for our reservations. We have this in writing. No refund provided. VIP company numbers disconnected and stopped responding to texts. All parties initiated disputes with their banks to recover the funds for services not provided. All parties filed the disputes with the same supporting documentation. All other parties (excluding me) received final REFUNDS from their banks. Regions Bank declined my dispute TWICE, even though I provided the same documentation as the rest of them. Regions Bank still has no record of my additional documentation even though I have given it to them TWICE. They won't add my supporting documentation to the case or even consider it. They won't fight for my case. They won't refile for refund not received. They won't let me speak to a manager. My local branch is closed due to COVID-19. I can't get an appointment until the middle of July. Regions Bank is debiting my account on 7/4. I lost $1,800 during a pandemic and Regions Bank won't fight for me. I am closing my account. Regions Bank won't fight for you even though every other bank will. Don't bank with Regions Bank - WORST BANK EVER!!! I'm filing a complaint with the Alabama State Banking Department.
