WOW! - Payment and Equipment Dropbox is a business that provides installation, internet service, and customer support. Customers have praised their technicians for being professional, knowledgeable, and friendly, especially during multiple visits for installation and troubleshooting. The technicians ensure customers are set before leaving, and the service quality is generally reliable and fast, with internet speeds often exceeding expectations. Customers also appreciate that the company follows through on promises, such as providing gift cards after several months and scheduling appointments within promised windows. However, some challenges are noted. The internet installation process can be complicated and may require multiple phone calls and technician visits. Customer support, while helpful, can be difficult to navigate, with some customers needing to speak with multiple representatives to resolve issues like cancellations. The billing process has also caused frustration, with bills increasing unexpectedly and requiring effort to find promotions or lower costs. Despite these issues, overall, customers find the service satisfactory, especially appreciating the quick problem resolution and professional staff. The business maintains a friendly and helpful attitude, making sure customers’ needs are met, though some improvements in support and billing transparency could enhance the experience further.
WOW does amazing for our business in Prattville. Tech Kendall was the best with our clients and he is very professional. Gwen got us service call within days and was very helpful. This is why we stay with WOW business.
April 2026
Been looking at this beside my house dor about 6 months now. Orange cavkes laid out everywhere, looks terrible. Good lick finding a human to talk to about it. Young Place neighborhood
March 2026
I recently tried to get service with them and I was told I had unreturned equipment from 2021. So I would need to pay the charge of $587 before getting service. I have never received a bill for this so I’m not sure what’s going on. I’m not sure this is a valid charge because why am I being informed of it 5 years later.
