WOW! - Payment and Equipment Dropbox is a business that provides installation, internet service, and customer support. Customers have praised their technicians for being professional, knowledgeable, and friendly, especially during multiple visits for installation and troubleshooting. The technicians ensure customers are set before leaving, and the service quality is generally reliable and fast, with internet speeds often exceeding expectations. Customers also appreciate that the company follows through on promises, such as providing gift cards after several months and scheduling appointments within promised windows. However, some challenges are noted. The internet installation process can be complicated and may require multiple phone calls and technician visits. Customer support, while helpful, can be difficult to navigate, with some customers needing to speak with multiple representatives to resolve issues like cancellations. The billing process has also caused frustration, with bills increasing unexpectedly and requiring effort to find promotions or lower costs. Despite these issues, overall, customers find the service satisfactory, especially appreciating the quick problem resolution and professional staff. The business maintains a friendly and helpful attitude, making sure customers’ needs are met, though some improvements in support and billing transparency could enhance the experience further.
I meant to pay Bill but I left my debit card at home my bad
August 2023
The technicians from WOW were great! Had (2) visits within a few days. They were both professional, knowledgeable, and friendly. They did the installation and made sure that I was all set before leaving. I would recommend them.
October 2022
I finally received my remote control today. After I had spoke with 6 customer service representatives. Thank you so much Andreas for all your help you deserve 10 stars.
