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January 2024 by James Arrington
If ever a good neighbor award is given Amy Gatdner should be first. I recently had a challenge with the home office, Amy helped solve it. She is a complete agent with superb customers service. I will say she and her agency is 6 star quality
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December 2023 by HM LibraryWork
Exceptional experience. Jamal could teach a class on customer service.Very glad to give them this agents office our business.
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November 2023 by Diabetto hormandez
Unprofessional staff and the agent doesn’t care for clients.
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November 2023 by Shirley Jones, CRSS
I never have a problem with this company.Jamal is my favorite. He makes sure that I'm good in a prompt and kind manner. Thank you State Farm team.
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August 2023 by Shelbie Landry
Jamal at this State Farm is absolutely a pleasure to deal with. He’s always available for whatever questions I might have and is diligent about following up. The customer service is unmatched!
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July 2023 by Katrina Looney
Jamal was absolutely wonderful with me and my insurance policies I appreciate him and thank you
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July 2023 by Taehwan Kim
After being a loyal customer of this agent for 5 years, I would like to share a piece of information for the potential and current clients. Amy Gardner's team was very helpful until a couple years ago, however, the service quality has seriously regressed in recent days. I had a minor car accident dating back 3 months ago. It was not my fault, so one of their service representatives initiated a claim, and that was it. I was left alone from that point and there was no way to get help from any of them in the long claim process against the other driver's insurance company.Apparently, they cannot provide you extensive assistance because their office does not have a sufficient manpower to do so. I just spoke the Amy Gardner herself this afternoon for about 25 minutes, and this is what I was told:1. They get 1-2 new claims everyday, and they cannot check on every single case EVEN once in three days or so.2. That I was not seriously injured like some of the other customers that require this office's assistance. There are people out there who have had limbs amputated, etc. (It sounds like you won't get a customer service you deserve unless you get in a serious car accident with severe injuries). I want to seriously express how grateful I am that the other driver and I have not had any serious injuries like Amy Gardner was describing to me over the phone and that my heart goes out to the people who have experienced these types of situations and their families. I also believe that I deserve a basic level of understanding when it comes to something like my vehicle that gets me to the job that I support my family with and/or when it comes to getting a replacement vehicle in meantime. I understand that these agents do not have access to all of the information that I am needing but to belittle me over the phone saying I have no idea how the process works and to not give me constructive information to combat those claims when I ask for updates seems a little hostile. Please just know that this office does not care about their potential long term employees who have good driving records and seem to only be interested in the most severe cases when it comes to assisting their clients.Statefarm is a great insurance company, but please stay away from this agent and save yourself from stress.If you are thinking about switching agents, expect at least 20 minutes of being interrogated over the phone about why you are transferring your policies to another agent along with having someone belittle your knowledge about the industry.Thank you.-Tom
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July 2023 by Tamera Curry
Amy is the reason I’ve been with State Farm for over 5 yrs! She doesn’t stop until your satisfied and she always finds ways for me to save money all while getting the best coverage. If I could give more stars I would!!
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July 2023 by Cassie Dennis
My family has used Farmers Insurance before. Danielle at Farmers Insurance was so nice and knowledgeable about what i was looking for. I know why I called again. Thanks Amy Gardner Farmers Insurance!
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July 2023 by Karla Barnes
The customer service representative was very helpful and knowledgeable about the different polucy options available to me.
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February 2023 by Adit Sheth
Worst insurance company experience ever. If you have any issues they just direct you to technical support and provide you with no help. I dont even know what they do sitting on their desks. Stupid answers from the agents.So difficult to reach amy gardener, when in first place she was the one selling the insurance and now not even wanting to speak to the clients!
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September 2022 by Chadman Ponter
Update Per Agent's response: I don't think there was a misunderstanding when I called July 22nd to let you know that I was canceling my auto insurance, I then called back on August 23rd and again on September 12th after I had been charged again! I don't think you were waiting to here back from me, not to mention my agent from Alfa (highly recommend to anyone looking for an insurance company) called to confirm cancelation because we kept getting the run around.Stay away from this agent! In July I canceled my auto insurance and they refused to cancel it. As of this morning I have been charged again for a policy I have canceled. They give you the run around saying they have to have proof of insurance before they cancel, which is not legally required. This is not how State Farm is run and they need to be reported because of unethical practices at this location.
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September 2022 by Phillip Johnson
Love working with Amy! She is very knowledgeable and honest. Plus she saved me money on my Insurance.
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September 2022 by Brian Cloud
We have been a client of her agency for the past few years. She really values her clients and her customer service is top notch.
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July 2022 by Jennifer Vaughn
I'm only giving a one-star review because it's not possible to give zero Stars! Do not buy insurance with this agency no matter what! I attempted to file a claim and was told that they - the agency- would decide if I could file the claim, I have never heard of such! When I finally canceled my auto insurance, I was bombarded with harassing phone calls and questions about my new insurance carrier. I was also told that I could not cancel my homeowners insurance before I had sold my home. The office staff changes continuously because they are work study students who know nothing about insurance and definitely nothing about customer service. Very unprofessional and little insurance knowledge in the entire office.
