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November 2023 by Alishua Rikard
I will update this once the situation is made right. The tellers at the muscle shoals branch called to verify a fairly large amount check to help expedite the long wait process for my first check. The teller at the issuing bank told her their was insufficient funds in my clients account. Instead of PNC's teller asking has the check already cleared since it was deposited the day before they convinced me the check was no good and said if you don't believe me call them yourself. I had not thought twice that they might not have asked has it processed through their account when they called the issuing bank. My client sent me a screenshot of the bank register where it cleared. I called PNC back at the muscle shoals branch asked for the lady I was working with the teller said she is on lunch. I went to explain my situation and she interrupted me and said sorry can't help you very rude and said but I'll take a message. I tried to speak again and she said SORRY I CANT HELP YOU I WILL TAKE A MESSAGE. NO ONE ever called me back (the first girl I delt with was very nice, just didnt make sure she was right on her information)and this is a freshly opened business account at that. Jeremy is amazing to deal with and his staff, muscle shoals not so much. At least at his store if they do not know the answer they will tell you sorry you will have to wait for my branch manager. I have high hopes that next week Jeremy will make this right, but stay away from muscle shoals branch. If Jeremy does make it right I will remove this bad review maybe only because I don't want my negative comment to ruin his store otherwise I wouldn't care because at the end of the day their work may have lost me a customer.
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August 2023 by Pash Michelle
North Alabama title loans company sends customers to this place to cash check. Mind you, on the check it says PNC bank. On Aug 1 2023, unprofessional black female teller is at the drive window. She tells customer she needs bank card ( what bank card?) . She also ask for social security card. This person was an incompetent & disrespectful. If this is legal or their bank rules? It’s better to go somewhere else. DO NOT BANK with them. So sad & demonic!
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November 2022 by Anahi Serna Valdez
Today I just went with my dad and the older man who attended us was so rude he threw my dad card and his Id like if it was trash like if you had proper manners would of handed it to you not throwing it what kind of attitude is that if you don’t like your job or dealing with people like us den you shouldn’t be working there.
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February 2022 by Joey “Joejoe” Patrick
This bank has been terrible to deal. I got a loan from this bank when they were compass. They would always get my payments wrong or put my payment in somebody else's account. Lucky the had one person who knew what she was doing and got it right. Since they switch to pnc it hasn't gotten any better. I wouldn't recommend this bank or any other pnc bank. Some of the staff are friendly and even say that since they switched to pnc it's been a mess. I'm not the only one who I have heard say bad things about pnc. There are other really good banks by that are better.
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February 2022 by Austin Hammock
Went in for something that should've took 15 minutes maybe, left after 2 hours ??
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August 2021 by Carolyn Holt
I have bad experiences with banks in the past. Doing business with BBVA has renewed my faith in such places. The tellers are always helpful and friendly. If I ever have an issue, my guy John is always on top of it. I like them so much, I even recommended them to my daughter.
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May 2021 by Brittney Rose
Horrible customer service! Do not use this bank
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July 2020 by Shane Lee
They need to reopen the lobby for people to take care of business the other banks are open
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May 2020 by Claudia Goodman
Terrible banking experience with them. Was not professional at all.
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July 2019 by Jimmie Joyner
Been at compass for years, never had a problem. Brett and the entire staff has always been very helpful. Transfered to compass from regions due to the poor service at regions!
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January 2019 by Shop Rite
Horrible customer service. Decided not to bank there.
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January 2018 by Sunny Patel
Its very good bank.its much better than regions and any other banks .