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April 2024 by William Blanc.
I just saw a recent review where someone named the exact manger on shift that just threw a remake bag at my car. Even after horrible reviews and the worst service, this person is still there.I love taco bell. I'm a frequenter. Two. Three times a week. Well they just lost a customer. One person really can spoil an experience.I placed my order through the mobile app as usual because it's complex. And when I was handed the bag, the first thing I noticed was the burrito was unwrapped. Not really thinking twice, I pulled off. Then when I settled into the parking lot to eat my delicious burrito, I noticed that there were just beans everywhere. I decided to pull back through. Wait in line and ask for a refund.This man is screaming, "we can't give refunds on Mobile orders." Then he comes to the window and I say, "but you serve customers this?" And showed him the burrito. He slammed the drive thru window. The cashier asked what I would like and I stated a refund or what the managers name was. Turns out it was Johnny. He then comes back with a bag and throws it out the window aggressively.I ge the stress of work. Especially in a busy fast food place on a Saturday. But there's a way to manage and how you feel and the way you deal with customers. Certainly not what I would have expected.This fellow is possibly in need of mental help and might be in turmoil. But I hope he doesn't think he's thenonly one on the planet who has a rough time in life or at work. Just should know that customers are the way a business makes money and they are what matters.
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March 2024 by Josh
Yall need to drastically improve. Its embarassing the skimpy little portions yall serve with pride. TB on University is 10x better. Avoid this constantly weak version of Taco Smell! I recommend nothing. Go to Taco casa. I wish I could post pictures but just look at the reviews ... Speaks for itself.
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March 2024 by Charles Bailey
Drive threw is fast most of the time and food is better than most taco bell's.
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March 2024 by Terry White
Extremely slow, I was the only customer inside at first waited 20min and my order still wasn't ready, then 4 customers came in after & got their orders b4 me so asked if my order was ready and they hadn't even started on it yet, so asked for refund. Only positive was that the manager wasn't rude about it and actually apologized.
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March 2024 by Jones Beamon
Better than most I've been
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February 2024 by Jcf jcf
i ordered here twice this week. The first day they left an item off my order even though it was on my receipt. No big deal it happens. i ordered again today the same thing happened. I was the only one in the drive thru and no one was inside i dont understand how that happens.
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February 2024 by S. Gayle Huerter
Same as every other Taco Bell.
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January 2024 by Ross Crabtree
Consistently the worst fast food restaurant in Northport. Waited in lobby for 5 minutes to place order, but never got to order. No one else in lobby so it wasn’t busy. Watched the manager on duty lock the door so no one else could come in. Note; this was 4pm. I’ve learned my lesson about going to this place. Just walked across the parking lot and got prompt service at Subway. I cannot stress enough how horrible this place is. They need to either hire better quality people or shut this place down.
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January 2024 by Lacharika Taylor
It would of been a pleasant experience if the manager had not said "she can get out of my drive thru" very rude, and ghetto because the cashier didn't hear my one of my products I wanted correctedly. You don't do that to people. I can understand fast food may be frustrating, but that's not how you treat guests. Sorry, but I will not visit this location again.
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December 2023 by Justin Dobbs
The lobby is rarely open. You have to argue with the workers to get the food you pay for.Last time I went they left off an item.When I went back thru the drive thru, because you can’t go in, the worker at the window made me give her my bag of food so she could “verify” the order was messed up.She proceeded to touch all of my food with her bare hands after handling all the customers’ cards/money.Good thing she was wearing a mask lol
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December 2023 by Tony Robertson
This store just doesn't have it together. Period.
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November 2023 by Sully Nightstorm
Do not eat here. We were lied to by the "Manager' on duty. Waited an hour and our order was wrong and cold. We requested a remake and the Manager (Tommy or Johnny) lied to us, horribly rude. When he made our remake, it was wrong and cold. Most of it wasn't remade, it was the same food in a different bag. Our food was intentionally crushed and the worst made ever. Pics included.
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November 2023 by Duke Cavaliere
Nothing special. Was slow for fast food. Not the
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November 2023 by Rachel Barton
Change the times online and posted at the store. They close at 12:45 on weekends. Not 2
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October 2023 by John H.
I have attempted to order food from this Taco Bell a few times, it's always 50/50 on whether or not you get the food (and even then it's 50/50 on getting what you ordered) This location clearly suffers from horrible management, or lazy workers. Likely both. Just go to the one on Mitt Lary Road instead...