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February 2024 by Caroline
It doesn't matter if you have a complaint. They act stupid and say " contact cricket management" . Gabby Hernandez changed my husband's phone number and caused me to lose my ACP. They are clueless and made our experience hell. I will NEVER recommend them to anyone. Regional manager NEVER called me back. 0 stars, they are just trying to sell and don't care about customers. I plan to pursue this to the highest authority of cricket. The attitude of Gabby and Janet was simply unexceptable and rude as I've ever been treated. Racist as well . I'm not going to let them get away with the treatment I received. Don't reply with some lame excuse because nothing you say is true. I will contact you with my attorney soon. Racism is unexcusable.
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August 2023 by linda stephenson
Am not happy with them at all paid my bill get up 2 days later and my phone is off went in they refused to refund my money they suck looking for new carrier
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March 2023 by Aysha Dutton Campbell
Had a great experience, Stephanie was great!
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March 2023 by Tracy
I love my Cricket phone.. The girls in the store are so very helpful... Whenever I have a problem with my phone in which it would take me over an hour to figure it out, but with them they can touch a few buttons and bam it's working again.
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February 2023 by Jannea Geno Bushard
Janet has helped me with oh so many things! She is so nice and so patient. If she doesn't know the answer she will find it for you. She does whatever it takes to make sure I'm taken care of!!!she's awesome and I love the way she has helped me and I don't see me using any other carrier from here on out!!And Maria has been super helpful getting a friend hooked up with a new account and a new phone with a complete set up, she totally did the things I don't have the patience for setting everything up for him!!! Super awesome store!!! And ladies!!! Ty
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February 2023 by John Ellsworth
Ms. Janet and ms.maria was awesome because they helped me with all kinds of stuff and showed me everything I needed to get or to know! Great job
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January 2023 by Angel Light
If i could rate them zero stars i would!! The young lady that works in there had me convinced. I could not use my same number when replacing a lost phone! Which was totally a lie! And she set me up on a higher $ plan without even asking me! This all took place on dec 31st!! Thank goodness for Cricket in Arab who got it all straightened out !!! I do not recommend go the short distance to another Cricket!!!
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September 2022 by Kenny Johnson
They had awesome customer service, my phone melted and they helped me find a new phone and made everything quick and easy
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July 2022 by Deborah Barksdale
The workers there are always, always so friendly. And if you don't know anything about what your phone can do, they will help you with everything.
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July 2022 by Todd Dickson
The young Lady at the oneonta cricket location was so patient and so helpful . Thank you
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June 2022 by Amanda tyler
This is the customer person her name is Janet she can fix anything
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April 2022 by Robert Stanley
The lady's were very very helpful in the store and answering questions over the phone
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February 2022 by Leslie Bates
Janet at the Oneonta Cricket Wireless is so helpful, knowledgeable, & kind. She is a wonderful customer representative.
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July 2021 by Jenna Richardson
The entire conversation turned out to be a lie. They said the phone I purchased was compatible with 5g and that my phone was $100. When I got home and finally started playing with my phone it had nothing we discussed. The manager will not do anything about it plus if I return my phone I will NOT get my full refund. I will lose the activation fee. They might of spoke nice but did absolutely nothing to solve my issue they caused.
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July 2021 by hey yo
Amazing help in this store. The workers are so friendly and helpful. I can't say enough good things about them. Cricket is the best phone service. Such good coverage in Blount County. Coming from Verizon it's mind blowing how much better it is.
