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June 2024 by Taylor Richey
every commercial or ad i have ever seen for arrons has made it out like it’s so simple and easy! so far from the truth… we were told info over the phone on everything we’d have to do to receive our washer and dryer then day of when they told us the time they’d deliver it to us (which was several days after the 5-7 business days) we called when the time they were supposed to be here passed to then be told we have to come to the store and show proof of residency, etc…. so frustrating because that was never mentioned to us days before! the lady we kept getting on the phone told us the things we needed to complete and that stuff was not included. finally it’s delivered and i don’t think the guy knew what he was doing. he turned it on to show us it works then hours later we get home to water all around that area.. my husband checks out the tubes connected for the water and the one that takes the dirty water out was barely connected… calling tmrw to hopefully get things fixed. will never purchase anything from arrons again. this is in auburn al btw.
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May 2024 by Rashaad
Charles help me get furniture for my new home fast. The delivery guys were very Professional.
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May 2024 by Alecia La'Rue
I love the New Management. Charles, Kyle and Jason were Amazing.
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May 2024 by Trisha harris (Trisha)
This is the worst rental company to rent from I advise anybody not to ever rent from this store they are rude and the staff is awful
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September 2023 by Jennifer Cline
I’ve bought many many many things from them. I get behind 20 days and they want to come and get my stuff. This is how they treat loyal customers. Never thought I’d have to leave a bad review but apparently they got a new manager and there doing this to ALOT of there loyal customers. Very disappointed! Will never WVER get anything from them again. Couldn’t give me 2 days when I get paid to pay it. Says I’m 20 days behind so they can’t do that. Horrible!
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August 2023 by Jerry Simmons
Great customer service!!!
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August 2023 by Stacy Bowe
Awesome service!
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July 2023 by shauna marshall
I have gotten stuff from them before and it was great. I got a new washer and it was supposed to be delivered at 11am and still not here. Called several times and I am just getting the run around from the manager she is like we only have one driver. I was the first delivery on the books. So what's the deal
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May 2023 by Ashley Ellis
I would like to commend this location for the experience I had today at their store. They were very friendly and were able to help me find exactly what I needed and wanted. From the time I walked in the door until I left it was a great experience and I will definitely recommend anyone to shop at this location for a future purchase. The process was fast easy and affordable. Thank you Aaron’s of Opelika for your outstanding customer service today. I’ll see y’all again in the future.
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February 2023 by Erica Bunker
If I could give this location less than one star, I would. I find the Opelika Store in Opelika, AL to be exceptionally unprofessional. Per my online purchase, I have been waiting for the arrival of my order. The website states that my order had arrived in store and that:"Your local Aaron's store will contact you to schedule delivery at your convenience"I received a call from the store telling me I need to come to the location and basically apply for the furniture that I had already ordered online.If I had wanted an in store purchasing experience, I would have gone into the local store from the beginning, I wanted the convenience of ordering online. The local Aaron's told me that they are a franchise and they do things differently. The only thing I see that they offer is poor customer service, which is not a good look for your company.I don't wish to do business with that location and I need to cancel my order and my lease agreement.Beware of this location and just don't do business with them.
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January 2023 by Nora Hales
Everyone that works there is so nice
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June 2022 by San B
Please do not use this Aaron’s! The owner’s excuse to everything is that he doesn’t have any workers. He’ll say he’ll deliver, but when the time comes he’ll give you a later date. You’ll only get the run around. If I could give no stars, I would.
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December 2021 by Keith Dorman
Never had a problem with anything that I’ve ordered from them got what I picked out and was delivered and set up by knowledgeable delivery guys great experience all around
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September 2021 by Kristy Noelting
If you have patience, and a monthly payment works for you, this is a great way to go. I have been waiting for over two weeks for a washer/dryer set. When I called, the guy had no real information for me and I still haven't heard from anyone for delivery.
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September 2021 by Dustin S.
I'm currently leasing a Samsung fridge. It started leaking inside the fridge, into the bottom and one of the drawers getting all of my stuff soaked, so I called them to come service it about a month ago. They came out and said they didn't know how to fix it, that they would have samsung tech come out and look at it. Haven't heard from them since. I've called and asked about it and EVERY time they say the service manager is not there, that he would call me a certain day. That day comes around, no call. I call again and they say same thing, set up a day for them to call me, that day comes, they don't! Very unprofessional service.
