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November 2023 by Chuck Blue
I don't know if this business has undergone a change of ownership since I last used them in September, but counter to all three of my previous services there my experience on 5 November was TERRIBLE. I'll list why I think there MUST have been a change of ownership:- I've used this business on three previous occasions and my info was always in the system. It was no longer there. I showed the employee my previous receipt to verify I was indeed already a regular customer.-I was quoted a price of $71 for a service that cost me $63 in September. The final cost was $91! More on that later.-This corporation has an SOP where they call out what they are doing as they cross off item on their checklist. It lets the informed customer know they aren't skipping steps. This never happened on this visit. When I asked about it at checkout I was told "I'm the only one working today." A: how is it possible to be the sole employee on duty, yet you are doing oil changes on two vehicles (both bays) simultaneously???. I can promise you my vehicle didn't get anything other than a filter and oil. Nothing else (fluid levels, air cleaner) were checked because I was standing right there during the process.-Employee tells me he's done and gives me a bill for $91.50. I was like "Whaaaaaaaaat?" He stated that it was more because my F150 requires 5 quarts of oil.... Say what? I pull my receipt out of my glovebox from September and show him my bill for a complete service was under $65.... I hand him my card to just get the misery over with and he says his chip reader does not work and I should walk across the street to the ATM......... Whaaaaaaaaat?' I pay cash, check my oil level and verify that no, he in fact did not top off my washer or check my filter, then drive to the parking lot where I compared this, and my receipt from September. Totally different description of services and many cockamamie "fees" on the new one.I have no idea what changed in two months at this business, but it isn't good and I'll never be back. This riled me up to the point that I'm going to contact the corporate HQ and get them involved.Service: Oil change
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October 2023 by Nicole Black
Jaylin and Mario had excellent customer service. Highly recommend
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September 2023 by Heather Taylor
They were very professional, efficient, and the price was extremely fair. I will definitely return.
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August 2023 by Tramon Woodson
I always go here for my change they guys there are always fast and friendly. Depending on what you need done, they will get you in and out in no time.
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August 2023 by Marquis Leary
Quick and efficient. Will be coming back the next time I need any work done to my vehicle.Services: Tires
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August 2023 by Kelly Phillips
As I went to review this business I saw how many 1 stars they have gotten lately and can only assume it’s due to the terrible management of Angel Anguilar. He deserves negative stars for his poor customer service and management style. I had new break pads replaced here. Never was told the rotors need replacing. Noticed after picking it up that the breaks were still grinding. Took it back to them a second time to have it inspected and they said the noise was due to a loose bottom plate. I said ok but still felt it was the breaks so took it to my normal mechanic and he said that the rotors were completely shot and now so were the brand new break pads. I tried to call both offices in Auburn and Opelika several times to discuss this and no one ever answered or returned my call. I finally got the number to the manager Angel who told me there was nothing he could do about it even though I had receipts from both transactions, and he could care less. Didn’t even offer a discount, refund, free oil change (not that I’d use it), etc. this was all in the span of three months in which clearly new break pads should last longer than that, but he refused to help or admit any wrongdoing. Save your money, time and stress, and never go here as long as he is managing it.Service: Brakes
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August 2023 by Justin Blankenship
Does not stand by their work. Did bad job replacing brakes and wouldn’t make it right after two attempts to fix.Service: Brakes
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August 2023 by Matthew Smith
Excellent fast service, will take all my vehicles here
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July 2023 by Ana V.
In this place they stole 100 dollars from inside my car. I do not recommend it, they are not responsible or show the cameras
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June 2023 by Kelley Turner
Not recommended. They tried to talk me into buying an engine flush by saying that my engine was out of oil. How would it even run if it was. Plus, they did not put the access cover back on properly and it fell off. I had to order a new one from the Hyundai dealership. When my husband went by there to ask them about it, they lied and gave him the run around. Cost me $86.00 for a poor job.
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June 2023 by john tennant
Friendly but didn't do the daft inspection they said they did.
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May 2023 by Adam Raschilla
Dark skinned man with long dreads told me that their receipt system was down, so i paid with cash for an on time oil change. Turns out he drained my oil and recycled the same oil, 60$ i paid cash he said he’d give me a discount because of no receipt. At Firestone 600$ later with engine problems and literally no oil in my motor. Wish i could remember this guys name. Hope he gets fired and or arrested because it seems like he was pocketing the money. Don’t go hereService: Oil change
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April 2023 by Scott Thomas
After waiting in line 15 minutes, then 10 minutes in the bay filling out paperwork, I was told they didn't carry the oil for my vehicle - 0w 20 synthetic. Pretty common for newer vehicles.Seems like they could figure that out while greeting people when they pull into the lot.Went to Express Oil and was in and out in 15 mins.
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March 2023 by Cynthia Duff
Staff was friendly and knowledgeable. Explained each detail. Very efficient and easy to drive in/out.Service: Oil change
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March 2023 by Julie McKenzie
Great place! Martavious made it so easy for me. Great guy great place! I'll be going there again!
