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November 2023 by Jerdan Padgett
This is one of the worst banks you could choose...
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May 2022 by James Joyce
This review is for this branch only, not SouthState as a whole (my complaints about their app don't belong here). I have had good experiences whenever I've needed to visit this location, and both the tellers and bankers have been friendly and helpful. Today, Mr. Dowdell, one of the bankers, was able to quickly and easily take care of a fee for me. The service at this location and others in the area are why I remain a SouthState customer after more than a decade and two bank mergers.
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May 2022 by TaDYCaKeS
I've had nothing but good experiences since using this Bank. I only wish that they were still open on Saturdays!
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January 2022 by Jeremy Payne
Absolutely inexcusable errors and customer service. Certainly not run with any professionalism.
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October 2021 by Sonora Wheeler
Three star rating on my overall experiences with Centerstate and now SouthState because ever since the switch from (beloved and missed) Charter Bank I’ve had several issues with my account. I was prepared to close my account which I’ve had since I was eighteen years old. That being said, I give a five star rating on the experience I had with Tonie. He was very helpful and attentive to my questions and concerns and honesty if my encounter with him had not been so pleasant I was going to close my account and go to another bank altogether. Keep folks like Tonie working customer service.
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August 2021 by Brian P.
This bank used to be the best bank around and now that south state has taken over, I think I'm gonna close my account...it can't get much better with the direction they are headed. Charter Bank should've never sold out and kept doing everything they could to disrupt the banking industry. Now we're back to just another bank. Not sure there is any benefit to choosing this one over any other...
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July 2021 by Alexis Vallia
Never once had problems with ATM or customer service whenever I was in the area and had to run by. Service was quick and never once had to wait a long time except for when they were transitioning from charter to Centerstate thats it. Other than that the staff were very friendly and never once had trouble getting in touch with someone on the phone.
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July 2021 by William Moore
No where near the customer service of the previous Charter Bank. The new company has a lot to learn about customer service and support.
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June 2021 by Brian C.
I really miss Charter Bank. Charter Bank had real time transactions. Current ownership performs transactions elusive of a detectable pattern. They lost a vehicle title I had against a loan I paid off months ago. In fairness, the local branch was friendly and polite in trying to locate it. In the end, they gave me a lien release and a cashiers check for a title replacement. But that sure is an indication of asset mismanagement, which is kinda central to a bank's operation. I'm looking for another bank.
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September 2020 by Mildred Smith
Great bank for business banking.
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April 2020 by Ashley Hill
I just wanted take the time to day how pleased I was of the professionalism of the bank as well as my banker Tony!!!! All u need is patience.an they will definitely assist your needs. Very very pleased. Especially,with the situation I have absolutely thankful for the service. An overall I'm back with the bank for my banking needs. Thanks again (banker) Tony
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October 2019 by Meg Mayfield
Today they are closed? People are riding around the parking lot? No email to let anyone know- they have our emails... I will be finding another bank to call home after its machines have gobbled up my debit card, and they over drafted a friends account 3 times with at least 3 attempts to resolve. I like the locals who work there but should be able to do my banking when the hours say opened.
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September 2019 by Jeffrey S.
Absolutely the worst bank Ive ever had an account with....called customer service to resolve a problem with my daughters account and the guy hung up on me....and forget using the ATM in Auburn unless you sneak in on one of the few times its not down...horrible experience since they bought CharterBank
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September 2019 by Geordi La Forge
WARNING: My account was hacked at CenterState. Someone got in and changed my security questions. CenterState (FL Headquarters) tried to blame it on me. But I work in the computer field and keep virus, malware and spyware scanners running on all my devices. I never check online banking on an unsecure network. My devices use either a fingerprint or face ID to login so I can't be tracked by keystrokes. I have reported them to the Federal Reserve and hopefully the truth will come out about the security breach that has occurred. RUN AWAY FROM THIS BANK.
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August 2019 by Tammie Curtis
CenterState Bank is the worst bank I have did business with. They don't honor their contract. My account was hack and all my money was stolen. They finally put it back and 3 was later they took it back. #Dontdoit!!!