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November 2023 by Tearia
Hours say from 10am to 9pm. I waited for the store to open for 30 minutes and no one was there nor did they answer the phone. Unacceptable & a major inconvenience
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November 2023 by Cecilia Rhoades
I visited this Journeys, because they had the black infant/toddler crocs that I was looking for. I came in with the intention of buying matching black crocs in size 11 for myself. The staff-member who approached me asked me what I wanted and I told him very clearly that I wanted normal black crocs size 10-11 and normal toddler crocs. For some reason, he was intent on selling me the fur-lined crocs, which I turned down given that we are in hot, rainy, Alabama. The fur would make the shoes difficult to clean or dry easily. I would also still have to wear socks with them, defeating the purpose of the warming fur. In order to convince me to buy the shoes, I was told that the fur was a removable for next summer when it gets too hot. But after having them for a few months they are as I suspected, difficult to keep clean and wear without washing or drying weekly. After doing research, it would also not benefit me to take the fur lining out, given that there is no grip underneath the fur, so I would have trouble wearing the crocs actively without slipping. I purchased these fur pair of black sparkle crocs on September 16, 2023. My only concern is that when your sellers inform customers on the shoes that they are buying, do not omit information or lie to get the shoes sold. As a consumer, it is always my responsibility to be aware of what I’m purchasing, but I was given false information, which led me to make the decision to buy these shoes. Now I have to spend another $60 on the regular crocs that I came in to purchase in the first place. Please educate your staff. And do not buy these if you want the advantages of normal crocs (wear anytime, anywhere, cold or hot, forest or beach, etc.)
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November 2023 by Dana Treece
I went intending to purchase some DMs or Timberlands for myself and doing some Xmas shopping. I couldn’t get nobody to assist me till I went up front with display shoe and asked. When she came back she handed shoe to me and stood over me staring with Zero conversation. Just felt rude and awkward. Especially since there was 4 employees standing at register this whole time discussing their schedules and who came in at 11?? I decided to leave and spend my money else where.
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November 2023 by Lily Ann
Shoes are great, customer service was mostly bad. I miss the previous employees at this location. No greeting or help finding what we needed, and workers that didnt help or communicate much overall. One girl helped us by the end, but the environment feel uncomfortable overall.
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September 2023 by Ronald Yarbrough
Employees were so courteous and helpful. We found exactly what we wanted. They have a great selection. Great store.
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April 2023 by Brodie Smith
Gavin.E was great helped me from the time I came in too the time I left and I helped me find the perfect shoe for me he was great!
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October 2022 by Annalee
Need a new pair of work shoes . So stop at Journeys WOW it was very nice and clean .We was greeted right away the Sales Person was so helpful in get me fitted right . I will be back for other pairs of shoes