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November 2023 by Anita Golden
TQ was wonderful. Very helpful in helping me with choosing my mattress and explained all my options. Great experience.
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November 2023 by Janet Wallace
I visited a friend in Auburn & slept so well on their mattress, that I had them call TK to inquire about purchasing one for myself. TK easily arranged for me to have the same brand/model delivered to my home in Birmingham at the date of my choice. I appreciated that the bed frame was free plus an extra discount on top of the already reasonable sales price. I took the bed frame with me & am looking forward to its delivery in two days.
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October 2023 by cindy herzog
Our salesperson Q was fantastic!!! So friendly and helpful. Even about things unrelated to mattresses. He helped us with auburn related info. Would go back to him again!
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October 2023 by Patsy Cotney
I had a very informed, knowledgeable sales person with a very pleasant personality. It’s a good place to buy, at Tiger Town & ask for TQ!
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September 2023 by Sophie G.
I am extremely upset by the quality of customer service and attention to customer needs at this location. I called this mattress firm three separate times to help with scheduling, and each time was told incorrect information. I was told I would get a Mattress Thursday, only to receive a call later that they were scheduling my delivery during a time I had specified I was unable to receive it. The associate rescheduled me for Sunday, but I was called the next day and told that they were unable to deliver my mattress for another week. I would not recommend this location of Mattress Firm to anybody.
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September 2023 by Michael Gilbert
We have purchased a few higher end mattresses from Mattress Firm over the years, and by far the location in Opelika, AL exceeded expectations. The branch manager is phenomenal- personable and engaged. Our salesman TQ- was more knowledgeable than anyone we met at other locations, not only did he identify the problem before we stated, he knew right away why we were there and walked us through the gambit from firm, hybrid, soft, tempur-pedic vs purple.
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August 2023 by Keri Adamczyk
I was helped immediately. The service was excellent. I told him what I wanted and the price range I wanted and he kept me within my budget with a super comfortablemattress. Was a great experience. Delivery date is set for a day that was convenient for me.
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August 2023 by Ethan Juve
TQ is the man! Helped us out, answered questions and was so friendly! We are new to the area he pointed out some great spots to check out, and made this process seamless and easy!
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July 2023 by Shari Harvey
The saleswoman that helped us was knowledgeable about the products and had a very joyful and friendly manner. We appreciated all her assistance with our purchase.
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July 2023 by David Burdette
Nick and Justin were awesome! After 3 weeks looking at 5 different stores I found all the answers I didn’t know I had. I should have started here in the Opelika store. Thanks guys
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June 2023 by Spencer Barge
Experience was great! Staff was friendly and relatable, especially Justin. Guy's a natural salesman, made me feel like I was richer than I am! In the end though, he was totally honest and understood my budget and was able to still make a great recommendation and walk me through the buying process with total ease. Looking forward to enjoying my new mattress in a few days!
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June 2023 by Angie Flournoy
My experience so far as been awesome. Nick, the salesperson, has been very informative and honest!
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May 2023 by Billy Robinson
Jerri was an amazingly helpful person. All the staff were knowledgeable and very understanding for all the time ot took for my wife and I to purchase our mattress. I would recommend this establishment to everyone.
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May 2023 by Haley Beauchamp
Justin was amazing, friendly, and helpful. I will definitely be coming back for my bigger mattress purchase when the time comes. Thank you so much for your help with my purchase Justin! :)
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April 2023 by Frank Knowles
Sales person was Very friendly and punctual. Box spring was delivered the next day on time and delivery staff very polite and helpful! Price was very good! Highly recommend!
