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November 2023 by Barbara Daron
We had a wonderful experience! The team at Opelika Ford was professional, efficient, and polite. Jennifer and Chase were so very helpful in helping my husband get the truck he wanted. Thank you much!
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November 2023 by Christian DeMay
They were incredibly kind and helped me get a vehicle no matter what. Very professional and I appreciate everything they've done. Would definitely choose them again.
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November 2023 by Kristi Sullen
Mr. Ross was extremely nice and made me feel a little more comfortable than previous visits. He told me I need new tires and filters. But it's truly amazing to me how this visit I find out all of this N I've never been told before. As a independent female shoes still learning about cars, I feel like the men at these dealerships need to do better. I've been her over 3 times and not once were my tires mentioned to me not filters. Crazy man.... Thank you Mr. Ross! I really n hope pray you treat all your customers as you did me today....
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October 2023 by Reneisha Hobbs
Thank you to Jessica & Sutherlyn for assisting me with purchasing my 2018 GMC Yukon! They are super professional and awesome to work with! You won’t be disappointed with their customer service! Top tier ??
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October 2023 by Neeva Rountree
I bought this beauty last night late. Sutherland Cowling is the GREATEST. She was sweet and kind. It was a good time. If you are looking for a new ride go see her
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October 2023 by Chase Walters
If you’re buying a vehicle DO NOT go to Opelika Dodge Chrysler Jeep. They sold me my 2017 Silverado and I’ve had nothing but problems since, and they snuck an extended warranty in the deal that I was not disclosed about until after the fact. They didn’t cancel it when I requested because I believe they knew 3 weeks into having the truck the transmission would go out. BBB was no help since Alabama has no buyer protection laws. Live and learn shouldn’t have gotten from a place like that. I had it for 3 weeks and it’s been at my local Chevy dealer waiting for the extended warranty company’s policy they forced on me to approve the $4k repair. Shame on whoever approved this vehicle to be on the lot, and shame to the person that sneaks all of this into the loan agreements. You can tell by the photo I was happy to have gotten my purchase. Not anymore.
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October 2023 by David Veasey
My brake problem was assessed fairly quickly. Estimate of cost was very reasonable. Final bill came in below the estimated amount. (Labor was less.) John Panther (Service Head) was very knowledgeable & expedited the repair. Very pleased with Service Department.
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August 2023 by Kathryn Wood
John Panther is absolutely fabulous! He believes in helping his customers to the best of his ability. And that is a considerable talent! He is very knowledgeable about the vehicles and he explains the issues clearly in a way everyone can understand. I travel from a nearby city in Georgia to Opelika Ford because the customer service is exemplary. My next Ford will be from you guys. Thank you so much John!!
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August 2023 by Pua Parker
Staff was not very professional and very poor communication between departments- we bought a truck that still needed some work done. When they were done with the repairs, they did not contact us but put the truck back on the lot to be sold! They also did not put in a bed liner which was part of our deal. Employees were pretty unapologetic. We will not purchase another vehicle from this location.We finally got our truck today after buying it 4 days ago, with poor detailing done.
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August 2023 by Kami NeSmith
I purchased a car today with help from Tim Kitchens. He was professional and did not come off as pushy. He was completely understanding and gave me time to make an educated decision about my purchase. I will be on the market soon for another family vehicle and Tim will definitely have our repeat business!
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August 2023 by Steve Lett
Great experience! I took my new Ranger in for the first service. My service advisor, John Moore went above and beyond to make sure I was satisfied. The wait was not long at all. These people were a pleasure to do business with and I didn’t even buy my truck from their dealership.
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August 2023 by Allan Kerby
Excellent service! Dropped by vehicle off the night before and was called after the work was completed. Repair done on door lock worked to perfection. Service manager kept me updated throughout. Great job guys!
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August 2023 by Lisa Brazeal
I have been searching for a vehicle for a month with no luck. I decided to stop by Opelika Ford and I parked next to a beautiful Buick Encore. I was greeted by the nicest young man named Nolan. I talked to him and another very nice guy named Vic about what I was looking for. They listened and made suggestions and they mentioned the Buick Encore I happened to park next to. Well, I am now the proud owner of that Buick. Everyone at this dealership was amazing and they did all the work for me. It was so nice to finally find someone to help ease the stress. If you are ever looking for a vehicle I encourage you to give these guys a chance to help you out.
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July 2023 by Selena Overton
The experience we had with Opelika Ford CDJR was smooth and painless. We were able to get things done rather quickly and we totally love our new F-150. We are glad we made the choice to buy here instead of one of the other dealerships we had browsed. We not only got a good deal but customer service. Our family thanks you.
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July 2023 by Kathryn Reams
I was an hour from home, I got on the interstate ramp and ran over something sharp needing a tire repair ASAP. I pulled into the Ford dealership and John quickly responded even with a packed service schedule! In no time at all, he had my vehicle pulled around and ready to go. I was surprised and relieved!! I can’t brag on them enough- this is the kind of service everyone wants and seldom receives anymore! The next vehicle we buy, will be coming from there!
