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February 2024 by Danita Nolen
Quick, accommodating and helpful in making the right service choices I needed.
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February 2024 by d richardson
The people at the Opelika Pep Boys were very professional and knowledgeable about my vehicle. They installed my headlights very quickly and it can take a long time if you don’t know the “trick” to changing it. I would definitely come back.
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February 2024 by Kimbonita Wilson
The car repair service that I experienced at the particular Pep Boys Auto Care was good and rewarding, the repairman was very kind, he answered all my questions concerning my vehicle, he made sure that my vehicle had all that was required to get it performing good, also the manager made sure that the parts were in stock to get my vehicle in tip top shape. Everything was just wonderful.
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February 2024 by Chip Teague
It was only an oil change (plus wipers and oil filter) but they got me in and out in about an hour even though they were busy. We've been using them for some time and have zero reason to change.
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January 2024 by Quiana Wright
TD got me in and out , i got here ANYTIME i need something done with my car he ALWAYS makes a way for me and the service is top tier
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January 2024 by RocDraft
I took my car in for an alignment but nothing was fixed because I was quoted $5,697. I knew that was wrong so I got a 2nd opinion and glad I did. Only one part from the list of a dozen was actually needed to be replaced. The bill went from almost 6k to $408 just from taking my car to a shop with honest ppl working it. Take your car here if you want to but this guy will never step foot in another pep boys especially in Opelika/Auburn area.
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January 2024 by star별
I recently visited Pep Boys after discovering a nail in my tire I was pleasantly surprised by their honesty and excellent customer service. Instead of exaggerating the issue and suggesting a costly tire replacement, they assured me that the nail hadn't penetrated my tire and was just on the outside? They went above and beyond by not charging me for the service. The staff was incredibly friendly throughout the process. A big shoutout to the team for their transparency and kindness! ✿˘◡˘✿
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January 2024 by 이로케트맨
very poor serice. nerver back there
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January 2024 by Emery Whitaker
The service was quick and efficient the workers great thank you !
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January 2024 by kyra kervick
awesome car shop
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December 2023 by Brent broadwater
I will never come back here. The manager is a joke and knows nothing about customer service.
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November 2023 by Rory Hughes
At this point if I could give them a negative number I would. T and Anthony are very nice people but overall satisfaction is a whole other story. I bought tires rated for 50k miles a couple years ago and have only put roughly 30k on them when they developed a vibration. I have had my truck up there 4 times in a little over a month to get the same result of we can’t find anything but yet everyone in there knows a tire should not take over 6oz of weight to make it balance including my father that retired from the tire manufacture of this tire. Suspension has been completely checked by another shop, shocks have been replaced but yet I continue to get the same result from Pep Boys. Let me remind you I bought the warranty on these tires which is still covered under manufacture warranty just for instances like this. I will be going on up the ladder with Pep Boys as well as BF Goodrich about this issue because it’s completely unacceptable!!
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October 2023 by Kelly Butler
Very quick and timely service. The guys there were very professional and kind. They did a great job installing my new tires!
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October 2023 by Jennifer Bolt
Wonderful service! They were able to get us in earlier than our scheduled appointment!
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October 2023 by Kate Pickard
Went in due to issues with breaking. I paid for them to replace the break pads and rotors (over $1200). Suddenly started having issues with my car shaking violently when I tried to break going any speed above 70. Took it back and they said I needed new tires. During that visit, they only took it for a spin around the block and did not even go above 45 mph, therefore they said there was no issue and I should just buy new tires from them and see if that fixes it. I went somewhere else to get the tires replaced and still had the shaking issue. My husband brought it back and actually rode with a technician to show him the issue. Technician acknowledged the issue and brought it back and tightened a few things, shaking never got better. Next week all of my power steering in the car went out. Not sure if it was related to the issues or servicing I had, but I am a little frustrated that I was blown off the first time I went in, saying they did not notice the issue and felt like they were just trying to upsell me to get new overpriced tires from them. Also, while waiting one time, I watched an entire stack of tires fall onto a car they were servicing and the technicians just started laughing. Just seems like some people are there to get a paycheck versus fixing and taking care of the cars they service.I will say I have had luck and good service at the location closer to Auburn University's campus. Will go to that location if I ever have to go to a Pep Boys
