PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all of your pet's needs. The store provides a varied selection to cover the needs of dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, and mice. Customers can now shop online and pick up at their local PetSmart within two hours. Select store locations offer dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption services. The reviews for PetSmart are mixed. Some customers praise the good selection and deals, as well as the excellent service from the staff, particularly a cashier named Shanale. However, others had a disappointing experience, such as being turned away for a scheduled grooming appointment despite having up-to-date shots. In contrast, the nearby Petco was more accommodating and offered cheaper services. On a positive note, one customer expressed trust in PetSmart's ability to handle their Chihuahua, who is not very friendly, and they have been satisfied with the grooming services over the years. Another customer was extremely pleased with the grooming department, stating that the staff did a fantastic job on their two Airedales and that they have been very happy with the services. Overall, PetSmart seems to offer a wide range of products and services, with some customers appreciating the quality of the staff and grooming services, while others have had less satisfactory experiences.
Associates are very knowledgeable on all pets in store. Very helpful and friendly.
October 2025
I drop in every so often to have my dog's nails trimmed and I have a great experience every time. The staff is kind and do a great job with his nails. I am always able to be in the door and out in less than 10 minutes each time. Cierra did a wonderful job today!
July 2025
Good selection, good deals. Shanale at the register was GREAT!! Easily the best cashier I've had all year at any business.
