-
February 2024 by jason helms
Unprofessional rude customer service. They lied to me about the length of warranty I will never purchase anything from them again
-
February 2024 by Megan B.
This place is an absolute joke! I ordered a stove and waited weeks for it to come in, which wasn't a big deal to me. The washer comes in and has multiple dents in the stainless steel. Called them over and over to resolve the issue. It took weeks to get someone to answer the phone. I paid for a new stove, and this one looks like it was bought used off of Facebook marketplace! So I called and talked with someone who said they'd order the parts that were dented and get them replaced. Weeks go by, and nobody ever calls to tell me the parts are in so me and my husband take a trip up to Rix to see what is the deal. Initially, the owner told me there was nothing he could do but give me a store credit, and I told him I don't want a store credit. I want the stove replaced with one that doesn't have dents all over it! Why would I buy anything else in this store after my experience? It was comical to me that he even offered me a store credit. He told me parts were never ordered for my stove and he proceeded to dog his son out saying it was all his fault and he had lied to me and his son had been so awful lately that they had numerous problems he had created with numerous customers. He was cussing and speaking so poorly of his own son. It was sad really. Long story short he said he'd contact the manufacturer of the stove and get back with me and of course that never happened either. Not sure who really dropped the ball here, but I definitely will never return. Save yourself the trouble and go to home depot or lowes!
-
January 2024 by Deanna May
Well, there was room for improvement.
-
January 2024 by Larry Caldwell
Awesome place to buy appliances, service is great, friendly, nice and prices are reasonable! Great place!
-
December 2023 by Doug Reid
Purchased washer and dryerSo far it's been goid
-
November 2023 by Dennis Mckelvy
We have used Rix’s Appliances for years and always been happy with the price and the service. They actually have inventory in stock unlike so many other places today.
-
November 2023 by Kea Martin
We bought four appliances from Rix when we purchased our home because we wanted to support a local business. Our stove had a board go out so we called Rix to have them come take a look-they came out, ordered a part and said they would be back on a few days. Came back out-wrong part, going to order new part. 2 weeks later still no stove. We have called more times times to count and no call backs or anything. Now we have no stove and not enough tome t9 het one b3fore Thanksgiving.Totally unacceptable Now we
-
November 2023 by Joyce B.
After reading all the reviews I will not be shopping here! Come on business owner make it right with people and don't get upset when they ask you questions . You wont stay in business long!
-
October 2023 by Janice Jones
I went to check prices on a washer, which is at least 400. So I asked if they sold used washers, they do, was told yo come on Sunday at 3pm. I brought one at 150 first come ser ice. It's cheaper than the habitat store or Goodwill
-
October 2023 by Richard S.
OK prices, was told they had good service and an extended warranty. The appliance was delivered rapidly, although the the installation was done poorly and needed some tweaking. Later had an issue and was told the part was unavailable but covered under the extended warranty. I could find the part doing a web search. It has been a year and they are have done nothing to repair repair it. I will not deal with them again. .
-
September 2023 by Calvin. Chance
I just had one of The Most Pleasurable Conversations with a representative for Rix. He answered all my questions, gave an insanely price on the appliances and assured me the maintenance team is on standby. If you’re not buying here, you’re doing a disservice to your wallet!
-
September 2023 by Jason Sager
For a local development, purchased 9 homes worth of appliances. Waiting 5 months for an appliance package and very little concern is being given for our incomplete appliance package. These delays have led to delays in certificate of occupancy, and have impacted clients receiving homes timely. I do not recommend Rix any longer based on their record with us.
-
September 2023 by Bao Anh Dinh
Great services ! The owner is very helpful and friendly. I was looking for the spare part for my washer and I could find this item in this store with his great helps.
-
July 2023 by Charles Greenleaf
I have been purchasing from Rix for the past few years. They always have great customer service.
-
July 2023 by L Smith
I purchased a Samsung dryer from them 9 years ago and just purchased a refrigerator from them. The service and professionalism was great 9 years ago and still is. These folks are str8 shooters. Tell them what you need and they will advise you based on experience. More local businesses should operate this way. If you're in the market for an appliance look here before you shop at a big box store. You won't be disappointed.