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November 2023 by Rich M.
Home Depot seems to have all around better staffing than its competition. I went to Home Depot's competition to buy a few pieces of lumber and it was frustrating because they did not have the lumber labeled. Frustrated, I went to Home Depot and all of the lumber was labeled therefore I knew exactly where to find what I needed. Little stuff like that makes a difference.
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June 2023 by Elizabeth H.
This Home Depot store is okay but their delivery and customer service suck. We have been waiting on 3 vanities for weeks to no avail. They have scheduled 3 different times and failed to show up twice. The third time they said the "driveway was a on a hill" and they were afraid to drive up it..... called the store and they were zero help. Now I have to go to the store to cancel the order and walk across the street to Lowes for actual customer service. Pitiful.
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December 2022 by Debbie Sanders
Today I visited Home Depot in Opelika, AL (Tiger Town). Shout out to Terri Rowe for going above and beyond. All the other associates were exceptional as well. Amazing store and amazing team!
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December 2022 by John Braswell
My local Home Depot staff have infomed me HD will no longer acknowledge the validity of a retired military ID card for the 10% military discount. All my business will go to Lowes and local hardware stores.
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July 2022 by Bev D.
After a mess-up in ordering my refrigerator & receiving the wrong one (new product & no help from Samsung), Cassandra spent many hours clearing up the issue, keeping me informed, and making sure the problem was resolved. Thank you to Cassandra for all her help!
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April 2022 by Harold Dunn
Delivery service is terrible. Management won't call back as promised.
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February 2022 by Michelle X.
Cashier Jennifer @ Returns desk was very rude!! Her tone and uneducated choice of words were very belittling.
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December 2021 by Leon B.
Sunday, 7:35. Walking in, parking lot lights were turned off. The store does not close until 8:00. Was looking for a faucet real quick. Could not find anyone to help me. And now it's over intercom at the store was closing in 20 minutes to please bring my purchases to the front. I thought if the store was open, it was open and the parking lot would be lit and the prime sign on. I guess they won't to dissuade customers coming in after 7:30 making them think the store was already closed.
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July 2021 by Joyce Brown
Great help from Alexis today! Took time to find exactly what I was looking for! Thank you Alexis for the great customer service!
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December 2020 by Susan M.
Terrible customer service. On hold 45 minutes and never got through. No resolution to issue. Only the run around.
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October 2020 by Ricky G.
The single worst Home Depot in America, they just don't care. They play games and leave you on hold for ever!
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September 2020 by Cornellious Sanford
Fast and on time when needed
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September 2020 by Marcus Harrison
Service was great today.
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August 2020 by April F.
Night and day when you compare customer service/help to Lowe's. I'll never go back to this location. Bought a 75 lb sink and ended up taking it back because it was chipped, after we had plumbers out to put it in. The box was open but we couldn't see it until we took it out. The lady that helped us was not helpful at all unless you count her getting us a cart so that I could lift this with my boyfriend. I had to ask her for assistance so I didn't have to lift it. After checkout they called for someone to help get it in the car. After waiting a while we just did it ourselves. First of all, I don't understand why it was most likely returned and not checked before putting back on the shelf. Second, she said she had none in stock but then said we could buy the one on the shelf and that it should be fine even though it was opened. The same thing happened at Lowe's where they had zero inventory except one on the shelf that had been opened. He told us it was a return and wouldn't recommend getting it. Everyone we encountered at Lowe's was so much more welcoming and helpful. When they called someone to help get it in the car we didn't wait very long. This HD location needs to have a higher standard for employees.
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June 2020 by Marie Kirk
Very rude and unhelpful employees! Asked the employee about an item and they wouldn't even help! Terrible service!