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August 2025 by steve booker
Box packages are crammed into the mailbox damaging medical supplies. Then the mailbox is left open. We just have a new mail person because prior to the last week our mail person was top notch.
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July 2025 by Bella Hicks
They deserve no stars, I’m upset I have to give them even one.. if you’ve been there I don’t even need to explain why I gave them one star. PLEASE GO TO THE UPS NEXT TO CACTUS CANTINA THEY ARE SO SWEET AND WAY BETTER THAN THIS CIRCUS. The employees are horrid, rude, disrespectful and any other word you can think of. Ignore the other reviews that say they are nice, because that’s simply not correct now.
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July 2025 by Brooke Dolbare
For unknown reasons my packages were labeled insufficient address. I arrived at the OBA post office in less than one hour of the tracking saying it was being held. There was no hold. The unhelpful gentleman in the front looked at maybe three packages and told me it had already been scanned for return to sender. How is anyone to get their packages if they aren’t given time to pick them up!? Unacceptable.
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March 2025 by M.F. Metalz
Why even have a phone number?!?! NO ONE EVER ANSWERS!!
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August 2024 by Shirley Mccabe
Have grown used dysfunctional USPS, however my recent experience with my local post office Orange Beach, Alabama 36561 was a new low.
Our mail delivery is farmed out to contractors so service is spotty at best. The contractors never seem to last more than a few weeks and thus never learn addresses. Also delivery time is all over the clock, maybe 10am or 6pm or never. Constantly receiving other people's mail.
I was expecting a package delivery today from Amazon as the USPS tracking link told me it was out for delivery. Mailman/contractor arrived at 3:45 pm, no package. I rechecked USPS tracking and saw that my package was being held at post office AT MY REQEST. Not true, as I made no such request.
I raced to the post office and entered their doors at precisely 4:00. A woman behind the counter began screaming at me that they were closed and to come back tomorrow. I tried to explain my concerns. She refused to listen and kept yelling at me to leave.
I am 74 years old and have lived in this community for 20 years. I am also a former federal employee.
I have never been treated so rudely, especially by someone whose salary I pay.
Although the mail service was always lousy, the staff at Orange Beach post office was polite and pleasant. Not so anymore.
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August 2024 by Lora Lee Dial Gooch
Very nice in and out the lady up front was awesome! Had to run in and mail a package on vacation
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August 2024 by gail anderson
Very disappointed in the Orange Beach postal service. Poor - poor customer service. Ordered product from Amazon via UPS. The package was handed over to Orange Beach USPS. The home we are renting has a street address but not a mailbox. USPS delivery was attempted at 2:59pm. There were 4 cars in the driveway. 10 people in the house. Cell phone number available. We were notified by Amazon/UPS and went to the Orange Beach post office immediately. We were told at 3:40pm that the supervisor returned our package before we could retrieve it. Excuse was insufficient by USPS.
I guess it was a relief it wasn’t an emergency medication.
Such poor, poor customer service. Our tax dollars are not being spent appropriately at the USPS in Orange Beach. Sad!! NEEDS CUSTOMER SERVICE TRAINING.
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July 2024 by Jayden
Fantastic experience at the Orange Beach Post Office! Workers were EXTREMELY polite with a beaming and welcoming smile. Terry was exceptional and willing to help in any way possible making for a wonderful and easy post office trip.
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July 2024 by Beth Bourgeois
My son and I went to the post office to get postcard stamps to send to our family while on vacation. Terri helped us and she was a ray of sunshine. She greeted us kindly and went above and beyond to assert high quality customer service with a smile and an exceptional attitude. It was a easy and delightful experience!
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June 2024 by Martha Sablatura
Worst service of any post office and with 32 years moving with the military, I have been to a LOT of post offices. Rude service, rushed me out and didn’t process what I needed. Fix your hours of operation online so customers don’t rush from work expecting postal services just to receive rudeness!!
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February 2024 by Bruce Robbins
Always under staffed. Pack a lunch if you need to get in that line
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March 2023 by terri ramsey
Always friendly and great customer service!
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July 2022 by Amy Jennings
Awesome friendly service
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May 2022 by Timothy Petrose
Rarely do i use this place. Open too late and close to early. Just go to UPS down the road, they have better and more convenient hours.
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March 2022 by Edward Adams
Very courteous and helpful with the rental of a PO box
