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October 2023 by The Morans
Do not work with these people! They ghost you when you need them the most. No calls, emails, explanations...May as well have a sign on their door that says, "CLOSED."
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July 2023 by Missy’s Land
Don’t bother! Called and emailed them numerous times over 2 years for a pool quote and never received a call or email back. Ended up going with Vally spools. They we’re very respectful and responsive!
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January 2023 by Nathan Cooper
Cant believe these crooks are still in business
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November 2022 by gary thompson
Fast service
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November 2022 by philip coffman
Worst company ever. No proffessionalism at all. Bragging how they learned scam ppl by watching youtube. ? good job fellas ....youre useless ....i made a mistake coming to them before i read the reviews. Thank God after i realized who they are i went elsewhere
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November 2022 by Charles Jesse
Probably one of the rudest business owners I've met since moving here 4 years ago retiring from the military. I am presuming this is the owner I dealt with or one very disgruntled employee. I went in to get a second opinion on an air leak in my pump system and he said he wouldn't answer my question (which we never got to) unless I told him who built my pool. Why does this even matter? He then rudely told me if you won't tell me who built your pool then I'm not answering your questions and walked away. I was speechless.How is this place in business if they talk to customers this way? Based off other reviews I can see I'm not alone.I would not recommend their business for anything pool, spa or grill related and will never return again.
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August 2022 by Charles J.
Probably one of the rudest business owners I've met since moving here 4 years ago retiring from the military. I am presuming this is the owner I dealt with or one very disgruntled employee (older, cocky guy). I went in to get a second professional opinion on an air leak in my pump system and he said he wouldn't answer my question (which we never got to) unless I told him who built my pool. Why does this even matter? He then rudely told me if you won't tell me who built your pool then I'm not answering your questions and walked away. I was speechless. How is this place in business if they talk to customers this way? Based off other reviews I can see I'm not alone. I would not recommend their business for anything pool, spa or grill related and will never return again.
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November 2021 by Mike Daniel
3 bad pump hoses. Trips back and fourth to change. Lots of water lost. And owner or employee offered nothing, but a hang up.
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November 2021 by Elli Maye
Typical salesmen tactics. Promise you everything and deliver on nothing. Took our business elsewhere.
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November 2021 by Christy Webley
Initial response by Pools Plus in March was positive. Called for Hayward pool heater service call. Pools Plus is the ONLY authorized repair dealer for Huntsville. First call went fine, but I was told we needed a new heat exchanger and it would have to be installed by an electrician. I contacted the recommended electrician and he said he would coordinate with Pools Plus. That was April 1. When I heard nothing from anyone, I began following up with Pools Plus again the week of April 19. I have called no less than 10 times and NEVER get a call back. NOT ONCE. Everyone says they need to check with John, but John never calls back. I got ahold of the electrician the week of May 10 and he said he spoke to John about it the week before and the part hadn't even been ordered. Stay as far away from this company as you can. I will be reporting to the Better Business Bureau and filing a formal complaint with Hayward. They need better representation in this area or people need to buy another brand.
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November 2021 by Susan Baldwin
Pools Plus has built pools at my last two homes. So excited to start another pool with them at my new home. Gary is great to work with and his project manager and designer, Andrew Mock is awesome! Love working with Pools Plus - Huntsville! I'm looking forward to swimming in my new pool!
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November 2020 by stuart
Helpful. Not pushy. Great advice. Great prices. Worth going over the mtn...
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November 2020 by Michael Salmon
Worst customer service experience I have ever had! Purchased the pool and everything was going well until we refused to accept the wrong liner that they order. After that the started dragging their feet. I had to run the electrical conduit because they wouldn’t. Finally a guy showed up to run the electrical and did it wrong, failing the inspection and two weeks later still no fix. Took them three weeks to install the ladder. Still waiting on the yard to get fixed , huge mound of dirt and mud. Looks like a lot of wasted money seeing how I’m going to have to pay another contractor to come fix their disaster! Avoid this company at all cost. I will be reporting them to the BBB! 4 months on a basic install, nothing fancy.
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November 2019 by Tina Hunter
Pools Plus employees Alex is always a wonderful source of information. Strongly recommend going there
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November 2018 by Jackie Fisher
My girlfriend said everybody was rudeLow class pools and way overpriced.
