United States Postal Service

Post Offices
Hours: The United States Postal Service at 8396 Highway 431 S is a busy post office serving a large community with over 157 million addresses across the U.S., territories, and military bases. It handles a significant portion of the world's mail, managing more than 30,000 retail locations and delivering to every residential and business address. The staff is dedicated to providing secure, reliable, and affordable mail and package delivery, often going above and beyond for customers. Many reviews highlight the helpful and friendly service from the staff. Toccara, in particular, is praised for her kindness and willingness to assist customers, even in last-minute situations. She and the other carriers are described as helpful, caring, and hardworking, with one customer noting that they go beyond to hold packages or ensure deliveries are handled promptly. A post office employee shared that the team works hard despite high parcel volumes, especially during COVID-19, with some routes overburdened and a need for a larger office and parking lot. There are mentions of issues like package theft and delivery concerns, but these have been addressed through good communication and resolution. The staff emphasizes that they do not steal mail, and misunderstandings, such as sign language misinterpretations, have been clarified. The new postmaster is described as very kind and supportive, and the team is committed to serving their community with care and respect. Overall, the post office is recognized as a friendly, hardworking, and customer-focused location.

1. Owens Cross Roads, Alabama