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December 2023 by JD
Racist thieves. I also noticed that they did a hard inquiry without my permission over a month after I opened the account. I had not contacted them about any other service. It was not a soft inquiry; it was a hard inquiry.
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June 2023 by A Bennett
I'm leaving 3 ? because it's very frustrating how none of their ATMs works. You have to go to another bank's ATM and pay to use it. It seems like they would get their's fixed, because a lot of people complain about it. You may as well switch to another bank, if you're going to have to use their ATM anyways. It'd be nice if AOD cared enough about their customers, that they'd upgrade their ATMs.
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April 2023 by BFDI
Very business unfriendly bank. It takes 3 weeks to cash a check and have the money to your account. Worst experience! Some of the tellers are rude at the Oxford branch.
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March 2023 by Zephkit
Been with this bank for years. They're always so helpful and nice to me, and helped me save money on my first auto loan. Very good credit union overall.
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December 2022 by Jonathon Gatlin
Great credit union with awesome rates. The only reason why I'm giving 4 stars is because the ATM at their Oxford branch is terrible. I stopped in on a late Saturday afternoon, the Thanksgiving weekend of 2022, to withdraw some cash. When my card was inserted, I performed the transaction as instructed but when it was done, the ATM card slot would not give my card back and it would not dispense the cash. I had to just snatch the card out of the slot forcefully in order to get it back and eventually it gave me the cash. It seemed like it was froze up or something, not sure what happened. I'm sure that ATM has had its fair share of abuse by those wanting to vandalize but it would great if they could replace or repair it. And it would also be super helpful and convenient if the institution would invest in more individual ATM kiosks at certain popular locations such as the Oxford exchange and maybe a kiosk in the Coldwater area. I believe having those would incredibly helpful for all members.
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September 2022 by Timothy Bileth
Love this branch. The staff has always been polite and helpful. I've never had any real issues with them, that I wasn't partially or completely to blame for. This is better than ANY bank.
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May 2022 by Lee Glasgow
I've had a few unpleasant experiences with this credit union. Both of which put me in unpleasant situations. One had to do with getting a new debit card a few years ago and it not getting sent where it should have. I was traveling for work and it took nearly a month to get a new card. The most recent is having a hold placed on a check I deposited. I've never had that happen. They placed a "4 business day" hold on the funds. I've heard "that's our policy now ", "if it was in person and under $5000 there shouldn't have been a hold ", and "call the branch manager where you made the deposit because holds on deposits are their discretion ". Like so many people have said getting in touch or getting a call back from leaving a voicemail is nearly impossible. Also there's been no benefit to me for being a member.... so I highly recommend and strongly suggest you bank elsewhere. Side note: come this Monday, May 2nd, 2022, when the hold is released on the check I deposited I will be withdrawing all my money from them and taking my business elsewhere..
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April 2022 by Tdawg Boss
Waste of time and waste of a hard pull. Don't bother unless you have perfect credit. Rude staff as well.
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March 2022 by Chris Reaves
Not open on Saturdays anywhere anymore, service is slow, and ATM don't read chips on cards. So if you work sun up to sun down like me and your cards damaged you can't get to your mo ey without using a different ATM and a fee
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July 2021 by Dakota Crow
Great staff and customer service!
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April 2021 by michael balentine
Been standing in line for 20 minutes and still haven't made it to the teller. Need more tellers. I only have 30 minutes for lunch
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March 2021 by Karen Reynolds
My family has been with AOD since they opened . A lot friendlier before they grew so big and that is ok. It like in a small town everybody knows everyone as it gets bigger more people not so small town
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March 2021 by Susan Tawyon Latham
I have been with AOD since 2001and I have already had assistance whenever I needed it. They have been very good to me. I really hope it's always this way. Thanks
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March 2021 by Myra Hand
Excellent service! We have banked with them for 50 years!
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February 2021 by Sandra Chesnut
I’ve called 5 times and the phone just rings nonstop!! It’s pathetic how you all manage to not be able to do the basic entry level requirement of any business and that’s to answer the phone!! Shame on your establishment!! In this day and age of the pandemic you’d think you all would do everything to keep your members!! I guess it’s not that important!!