These reviews of Best Buy highlight a mix of positive and negative experiences. Several customers appreciate the helpful and genuine service they receive when shopping at the store. They mention that staff members are polite, listen to their needs, and help them find suitable products. One reviewer specifically praised a staff member named Dom, calling his service "awesome" and giving him five stars, along with a high rating for the overall store. However, some reviews point out frustrations with the store’s service. One customer experienced a significant delay in receiving a television they purchased, with multiple delays communicated over the phone. Despite visiting the store to resolve the issue, they were offered similar, more expensive options or a full refund, but felt the store did not take proper care of their needs. They expressed disappointment after waiting nearly 10 days without receiving their original TV and feeling that Best Buy was not willing to make things right. Another reviewer noted misleading information about product availability. They went to buy a washer on sale, but discovered that online stock levels did not accurately reflect what was in the store. The store staff was helpful but explained that inventory is connected across stores, leading to confusion and disappointment. Additionally, there was a case of purchasing an open-box television that arrived without a power cord, resulting in a return. This customer appreciated the refund process but was disappointed with the missing item. Overall, Best Buy is seen as helpful with good customer service, but some experiences highlight issues with delays, misinformation, and product issues.
They are always friendly and super helpful no matter what you are looking for. I enjoy the attention they pay to their customers. The store is always clean and tidy! #itsnicole #inrealestate
February 2026
Website accurate on what's in stock. Super fast and friendly as usual.
July 2024
Over priced. Has turned into more of an appliance/ cell phone store.
