Gilland Ford in Ozark, Alabama, is highly regarded for its honest, professional, and friendly service. Customers appreciate the welcoming atmosphere created by a team that is dedicated to providing excellent customer experience. Many highlight the honesty and kindness of the staff, with sales consultants being described as honest, respectful, and helpful. The dealership’s team, including the general manager, sales team, and financial staff, are praised for their professionalism and support throughout the vehicle buying process. Several customers have traveled long distances, emphasizing their trust in the dealership’s quality service and the extra efforts made by staff to ensure a smooth transaction, such as airport pickups and personalized attention. The dealership also receives positive feedback for its service department, where staff are knowledgeable and helpful about vehicle features and FordPass app benefits, including complimentary oil changes. Repeat customers value the dealership’s integrity and wish to keep their vehicles for many years, reflecting a strong sense of satisfaction and loyalty. Overall, Gilland Ford is recognized as a trusted, honorable dealership that makes car buying an exciting and enjoyable experience rather than a hassle.
Great customer service and great service on my Ford. Will continue to use them. Very satisfied.
August 2024
Excellent service, quick and easy pick up. Personnel are knowledgeable about the work being performed
August 2024
This is the second vehicle I have purchased at this dealership. Gilland continues to provide excellent service. The last Ford Ranger I purchased was 36 years ago (not from Gilland)... I hope to keep this one for the next 36 years.
