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February 2024 by Jean Brown
They should probably close rm 217 until necessary repairs are made.My bare feet stuck to the bathroom floor while I prepared for a shower. The BR vent fan sounded like a jet engine…(only a slight exaggeration)The room fan was so loud and rackety I could hardly hear the broken bed frame when I rolled over after being woken by the fan.Staff was very pleasant & helpful.Breakfast was tasty & the area clean & well stocked.I did look for a comment card instead of airing my opinions here.Noteworthy details: We were reward members with BW & started staying at Marriott because it is a host hotel for an event we travel to every year.Their prices were getting expensive.We stayed at a BW on our way south this winter. It was a wonderful experience & we decided to stay another night, different location.We stay in motels perhaps 15-20 times a year.I hope there will be some compensation for this unfortunate visit.I do not bash businesses, however…this was extreme. Check it out.Jean
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January 2024 by Dean Mize
Front desk was extremely nice and welcoming during check-in, stay, and check out. Housekeeping was extremely nice as well!The room was nice and clean!
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January 2024 by Lamar
This may be the best value for your money in the Birmingham area! I love the fact you get 4 full sized towels in the bathroom.Rooms: Rooms are neat & clean!! Good pillows. They keep coffee ready 24 hrs a day with flavored creamers.
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January 2024 by Elizabeth Moore
This was a great hotel! Clean! Staff very friendly. The bed was comfortable and love the pillows. After having neck surgery its hardtl to find a good pillow that doesnt cause morning pain. Breakfast was decent. Would highly recommend!!
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December 2023 by Autumn Sandlin
Very nice rooms. Lots of space. Very comfortable bed. Quiet. Relaxing. Clean. Great hot breakfast. Sweet staff. Easy interstate off and on.
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November 2023 by Peggy Cook
We decided to stay here half way to our vacation destination. The air conditioner was very noisy! Our sink didn't want to drain overnight and then when we woke up around 530, the toilet would not flush. It was almost to the point of over flowing. I went downstairs to the front desk and of course there was no one there. The sweet lady who was over the breakfast area assisted me and took notes and advised me someone would call me at 7 when the front desk manager would be in. Well at 730 after not receiving a call yet, I walked back down stairs and spoke with Leslie who was working the front desk. She could use some customer service training; just saying! She asked did the breakfast clerk offer me a plunger...Ummm excuse me ma'am, we didn't cause this problem! We just got here last night and I'm not about to do your maintenance man's job! She was very rude like she didnt seem to care since i was checking out today. After a short discussion with her, I was given a key to the room across the hall so that we could use the restroom. The least they could do since we had to go downstairs and use the public restroom.
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October 2023 by Karen Bradley
Room in desperate need of updating. Air conditioner extremely noisy. Very musty smell in room. Bed mattress soft and sank in middle. Poor water pressure. Did appreciate large vanity in bathroom. Enough outlets around room to charge/ recharge. Very nice breakfast area. Great coffee, good breakfast hot and cold. Extremely friendly staff.
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October 2023 by Jessica Dekok
Easy access from the interstate. Located right next to Oak Mountain Amphitheatre. Several restaurants nearby. We stayed here for a concert. You can walk to the Amphitheatre easily. Clean, comfortable rooms. Very friendly staff. Breakfast is offered every morning.
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September 2023 by Doug and Cindy
We were headed to Destin Florida to meet our nephew and his family and were planning on staying here until they told us about their experience. We didn't feel comfortable staying in a hotel with reviews of bed bugs and roaches. We also didn't feel comfortable staying in a hotel with such poor customer service. Threatening to call the cops on a customer because they are unsatisfied with a room is just ridiculous. We have been traveling to Florida for 40 years and never heard of such a bad experience. We will stick to Comfort Inns, Days Inns, and Quality Inns, we never have an issue with them. Just sad.
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September 2023 by Greg Schille
WOW !!!! Thank God for reviews. Platinum member here. Always stay at BW's. We were looking for a 1 night stay over for(4) rooms. On our way to a family beach trip. Read multiple reviews about bugs , dirty rooms and getting over charged. Never read reviews this bad about a Best Western like this one. Thanks to all that posted reviews.
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September 2023 by Tori Hall
Do not stay at this hotel. We found blood on the sheets, multiple stains and hairs, and a bed bug. We requested to leave after only being there a few hours and we were met with extremely poor customer service and told We would likely be charged anyways. The hostess threatened to call the cops on us because she was tired of talking to us and requesting a refund. Despite having two young children and wanting to leave all they did was offer another room but we felt uncomfortable with that due to the poor conditions of the sheets. The manager told us the room was dirty because of us and hung up on me when I couldn’t understand her because the phone was muffled. This was the worst hotel experience I’ve ever had. Save your time and money and stay away.
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August 2023 by Anthony Jones
I was traveling with my wife and two kids a four year old and 3 month old we went up to our room and changed went to the pool and it smelled like straight bleach it was burning my face and we would not put our baby in it so we did not stay long when we got back up to our room my wife found a bed bug on the sheets she pulled the sheets up and found blood and dark hair that were not ours I went to the desk to inform them they told use they could change us rooms but would not refund us I asked to talk to manager and was told she would call me but never did the woman at the desk refused to talk to me and that if I didn’t let the issue go she would call the police on me and that I was harassing her. I got my family out of there. The manager did call my wife three days later and accused the hair, blood and bugs being brought in from us and that we would be charged and hung up on my wife. We were polite to both the manger and woman at the desk.
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August 2023 by Tim S.
I have seen the manager of hotel be rude to staff and customers. I can not believe Mr Patel of Shriji Shani would allow this to happen nor Best Western corporate . This effects the brand name and the core of company guidelines lines. It's sad that I was planning on staying there but after witnessing the issue in hand I could not stay and support a brand that does not have staff nor guests with upmost respect. My review for this location would be negative 5 stars. Hope Best Western Corporate and Mr. Petal takes this review seriously.
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August 2023 by Debbie Bush
The general manager actually sent an employee to bang/not knock on my hotel room door before checkout to see if I was still in there. I was asleep. The employee banged and hollered “excuse me.” It startled me awake & I was told “oh just trying to see if you were still in there.” Manager tried to defend her actions instead of apologizing by telling me she called room & line was busy so they assumed I was gone. That doesn’t even make sense bc if the line was busy wouldn’t you assume someone was in there on the phone? So phone must be broke bc it was in the hook & I was asleep. Manager also said I was the last room in the whole hotel that needed cleaning. That was a lie bc I saw maid on the way out cleaning rooms & I talked to a couple on the way down in the elevator right before checkout time.Everyone else was great; hotel in good location; hotel decently clean; but be forewarned that you may be woke up & the general manager is rude!!Nearby activities: Oak Mountain State ParkFood & drinks: Close to many food options.
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July 2023 by Jena Bowman
When we walked in the hotel it smelled like blueberry muffins.Very clean room. Staff was friendly. The breakfast was probably the best hotel breakfast I have ever had. We didn’t use the pool, but they have a nice size one. The mattress was spring, but was comfortable. The pillows were better pillows than other hotels in my opinion. This is definitely a great place to stay!!!
