-
August 2023 by Nat Tombrello
i took my car today for a estimate to get it fixed. they werejust great right away they were going to try and see if theycould make things easier for me until the parts were ini was impressed that they were going to do this for me.that right there told me these were good people.really great to be treated so great. i recommend themService: Body & Trim
-
July 2023 by Kayla Johnson
I won't go anywhere else. Give these ppl a try. They took great care of my car here. I love the final results. Matt and Tyler are very knowledgeable and kind. I appreciate their honest work.
-
June 2023 by alana carpenter
absolutely awful experience. the incompetent and clueless receptionist will be the end of this business. I emailed Alisha on March 29 about repairs on my car, and she responded telling me to bring it in May 8 and they would get started on it. when I arrived May 8 they acted like they had no idea who I was and that I had no appointment. after 30 minutes of back and forth with the receptionist insisting that she never spoke with me, she found the email conversations and suddenly remembered that she DID tell me to come in. after 2 DAYS of leaving my car here, I call to check on the status and am told I will receive a call back. After calling a 2nd and 3rd time over the course of an entire day, I finally receive the call and am told that my car hasn’t been started on because it was an “unscheduled dropoff”. no one at this business seems to care that I wasted nearly $1000 on a rental car and waited over a month to get my car fixed only to be blamed for THEIR mixup and pushed to the back of the line. they obviously have a lot of business but because of this don’t respect their customers.
-
May 2023 by Amy Vos
I would recommend Classic Collision on Pelham Parkway to any and all family, friends, and strangers. They not only did a terrific job fixing the entire passenger side panel and bumper, but they ended up replacing the light casing and grill, which was only minor damage (student driver parking incident). They took care of everything through our Farmer's insurance and I had my car back in two weeks (whereas, other places said it would take months just to get an appointment and then weeks to get the parts needed).Also, they completely detailed the outside and inside.I couldn't be more pleased with their excellent customer service and performance.I feel like my 9+ yr old Impala is brand new!
-
March 2023 by taleisha curry
Super cool and funny...very helpful and nice I loved the energy from both Fultondale and Pelham locations I was confused didn't know exactly what to do and they helped me get the job done... my first time experience was great
-
October 2022 by Tyler B
Horrible customer service. I was scheduled to have my vehicle repaired during the week and had to leave work to drop my vehicle off. Upon arrival I was told that I was not on the schedule for the day. After jumping through hoops and hurdles and dealing with the receptionist who must have woke up on the wrong side of the bed that morning or had her cereal urinated in I was finally able to speak with a manager who was able to confirm my appointment. What should have taken 5 minutes took about 20. They stated my vehicle would be ready in a few days. Fat forward a couple of days later. I call the shop asking if my vehicle will be ready the next business day because I would need to make arrangements the day before for a ride to the shop. The receptionist could only tell me that my vehicle was in the painting phase and that she would have to speak to the manager and call me back. Surprisingly (sarcasm) I never received a phone call or any form of communicationService: Painting
-
September 2022 by John K.
They helped me with a small repair, and they couldn't have been more kind and helpful. They also did a great job. I felt I could trust them should, God forbid, something bigger happen. Thank you, Classic Collision!
-
July 2022 by Greg St Cyr
Fantastic service. My truck was ready on the day they said it would be. They even detailed the whole interior of my truck prior to returning it. Very impressed with the level of service and care.
-
July 2022 by Jim S
Got an estimate for minor paint transfer on my van. This is a small job and I have to pay for it, not insurance. The employee gave me an estimate wiped the paint transfer off with some cleaner, and told me how to fix it myself. Totally honest and friendly. I will use them for any problems in the future.Service: Painting
-
July 2022 by Brett Butler
These people won’t even write an estimate without scheduling it ahead of time.
-
July 2022 by James Michael
Got an estimate for minor paint transfer on my van. This is a small job and I have to pay for it, not insurance. The employee gave me an estimate, wiped the paint transfer off with some cleaner, and told me how to fix it myself. Totally honest and friendly. I will use them for any problems in the future.
-
May 2022 by Ashley Blevins
There is a wonderful woman working there but unfortunately I didn’t get her name. I appreciated the honest and all of the information she provided. Definitely use them.
-
May 2022 by Cameron Lusk
My truck came back in amazing condition. They even detailed the inside. They communicated well and often. 6 star review
-
April 2022 by Nairobi Lynn
Highly recommend this body shop. Thanks Matt for being patient and professional. Great staff!
-
March 2021 by Keirra Brown
They were about to put a used windshield on my new car for almost $400