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December 2023 by Tyler L
The people are fraud and take no initiative. I had a minor accident to my vehicle dating 4 months ago. There has been one excuse after another regarding part delays, strikes, etc. Understanding the market we are in, I have given the company time but come to find out they have been adding supplemental claims with my insurance that I did not ask or approve to my vehicle. They have told me parts have been completed when they have not. Their primary manager quit and stated they had been contracting them to work for them but he has to work after hours in order to fulfill his contracting duties. It's been 5 weeks that he departed and they have yet to fulfill a replacement and not once have I had a manager to call me back. They submitted the incorrect paperwork to my insurance on multiple occasions. They have also submitted the correct paperwork through the wrong portal on multiple occasions causing further delays with payment from my insurance. I have requested a call back regarding an update on my vehicle almost daily for no one to return my calls. There is zero focus on any expedition or customer service from their company. I get the answer \
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November 2023 by Portia Johnson
My car was hit last year and the insurance company of the person that hit me told me I had to use someone within their network. My whole ordeal was stressful to say the least. But during that time Mr. Rick and his staff (Todd, Amber, Mary) these are the ones I communicated with, were always kind and helpful. The level of customer service is top notch. I am truly glad I took my vehicle to them..
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November 2023 by Trenton Whitehouse
I took my 18 year old avalanche down for a quote on the paintwork, and was very satisfied with the outcome of our conversation. Rick was not only knowledgeable about my concerns, but was super personal as well. I highly recommend giving them a visit.
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November 2023 by Ron Shoe
Custom Paint is fantastic. I can't believe how good my car looked when I got it back. It's better than it looked before my booboo. ALMOST worth damaging my car.....Service: Body & Trim
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September 2023 by Carolyn Callaway
Always great service and they keep you up to date with your repairs. Car is detailed nicely when you get it back.Services: Painting
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September 2023 by Ryan Kailey
Friendly staff that took great care of my Jeep! Looks like there was never any damage.Service: Body & Trim
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April 2023 by Denise Grissom
I have raving reviews for Rick and his shop!!! We had a quite expense repair and the insurance company wanted to total the car. After speaking with Rick he personally contacted our insurance company to inform them of the expense of replacing our car. I have never had such great service from an owner of a company!!! I would never take our vehicles anywhere else!!! Highly recommend!!!
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March 2023 by sanaa njahneer davis
Highly professional from the start. I greatly appreciate Rachel's attentiveness and insight into my circumstance. Excellent personnel at this company. I recommend to anyone who desires honest, kind individuals. 200 stars from me.Services: Painting
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February 2023 by Robert F.
I was in an accident and herd this shop was top notch. Well they were 2 months behind so they did estimate and ordered all parts while I waited for an opening. My truck was drivable so I drove till appointment date. Before I dropped off I asked to make sure ALL parts were there and was told yes. About 4 weeks went by and was called said it was ready except for decals and badge so I went up there and paint didn't match. Was missing a trim piece, center cap on wheel missing, tape all over roof where I had plastic covering door, windshield wasn't done, tailgate not done and interior still covered in dust from bodywork. Todd went over it with me and said I shouldn't have been called and he would call me when it was ready. Well I get call from insurance on day 57 saying that I needed to get my truck that it was ready. So I called Todd and he said it was. I go up there and it looks great except tint on drivers window was screwed up and badge was loose they slapped old one on there so had no tape behind it and interior was cleanish. Todd told me badge was on way and going to get tint fixed when badge arrives. Well 2 1/2 weeks later opened drivers door which was replaced and door falls halfway off truck! It was pouring down rain so not sure if paint got scratched or something else got bent up when door fell. Going over everything I have found trash in paint, door seal not attached for reused old one and half the clips that hold it on are broken also tailgate light bar isn't working.Bad thing is I don't have any other vehicle and already turned rental back in. I have to go this morning back up there to get this right. Quality control and communication isn't good at all with my experience. I will update after my truck is back in perfect shape as it was before hopefully.
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August 2022 by Maryjane Powell
I have never had such wonderful custómer service anywhere as I have from Amber. She keeps me ínformed of every step since the day my car arrived @ Custom Auto. If she could be the point of contact for every big decision I have to make my life would be so easy. Looking forward to seeing my car, I am sure it will be perfect because I don't see Amber allowing anything to leave under her watch that is anything less than perfect.When I was calling different body shops after a tree fell on my car it wasn't until I called custom autó that I felt confident that is where my car needed to go. I knew Amber understood as a woman anything to do with your car is intimidating. She didn't talk over my head and gave me all the facts. My car was there the next day. Thank you Custom Auto for an easy decision.Well I have to change my opinion. They should get zero stars. My car was not repaired. Went through check list today and they must have done everything on list to another VW Tiguan because not only was it not done the car is filthy. Even worse than when the tree fell on it. They do have a great fiction written for their add. Not only no body work done filthy after having care 5 weeks. Missing floor mats, less than 12 hours after picking car up 1 of the new tires completely flat and the other 3 under inflated up to 8 lbs less than recommended amount.
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August 2022 by Mark McGraw
They did an awesome job repairing my 2013 Mustang after being hit by a drunk driver. Todd and Amber were awesome at keeping me informed during the process. Todd and the team did everything to make sure I was 100% satisfied with the repairs. They set an example of how true customer service should be done and is why there parking lot is always overflowing. I work for Christian Brothers Automotive and will be referring any body repairs to Custom Paint & Collision!! Will definitely be back for any future repairs!!Service: Auto body & trim repair
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August 2022 by Skip Warren
Custom was highly recommended by a friend, took my vehicle there and though progress was slow due to insurance and shipping issues, I have been pleased with their service. I was really impressed with Amber and her efforts to keep me updated and in the loop, she's an asset to Custom for sure.Service: Body & Trim
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May 2022 by BamaCat86
Tyler and his team repaired the damage to my 2018 GMC Terrain and did a fantastic job! There were issues dealing with State Farm, but Tyler was persistent and made sure that we had the correct paperwork filed with the other driver's insurance. I would highly recommend using Custom Paint and Collision for repair work on your vehicle.Services: Body & Trim
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April 2022 by Tristan Watkins
Highly recommend these guys. Had to get paint work done urgently with a quick turnaround time and they did it no questions asked. Owner is a car guy so you are definitely in good hands.Service: Painting
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April 2022 by Katina Pilkington
We are so thankful to Amber and Tyler at Custom Paint & Collision for handling the cosmetic issues on the van I purchased! Everything looks amazing and you were all so wonderful and timely with us!!! Thank you so much!
