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November 2023 by Amy Mitchell
Such a positive experience at Driver's Way! Tracie was kind and funny, and she was very professional and answered all our questions! Buying from Driver's Way was an easy stress free experience. We were not pressured to do anything and could take our time in decision making. Also the used van we bouth from them, despite being 7 years old, felt like it was vrand new! It was clean and detailed and ready to go home with a new owner as soon as we test drove it! It did not show it's age at all! I highly recommend Driver's Way to anyone, espically if you want a stress free experience!
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October 2023 by C No
BEST. CAR-BUYING EXPERIENCE. EVER. I worked with Chris Thomas at the Pelham location and from start to finish, it was an awesome and easy experience. I had been to two other dealerships and had not been treated very well and I am talking blatant sexism. My husband was treated as the default decision maker in spite of me saying it was going to be a car for me and my husband telling the other dealers the same - at both dealerships I was treated with zero respect and honestly was not taken seriously at all. NOT AT DRIVERS WAY - from the moment I stepped in the door, I was treated with respect, I was listened to, Chris answered any and all questions I had, was open with me about the process, and made the entire experience so wonderful. And it wasn’t just him - the Finance and Service departments were great too! Drivers Way gave me a great offer on my car that I was trading in and laid out all pricing, financing offers, and overall fees with full transparency - there was no haggling or negotiating, but I also did not feel like I was being lied to and screwed over like at other dealerships. I found a better car than I had even been looking for at an even better price than what I had seen elsewhere. Chris and team, thank you SO MUCH for the amazing experience, for being awesome, and for making me feel like the only customer. You all went above and beyond and I cannot thank you enough for being fair, honest, and respectful! You all are SUPERSTARS!!! Do not waste your time anywhere else - just go to Drivers Way!!!!
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September 2023 by Joe Kirsch
Visited on 9/4/23. Salesperson was literally no help. Greeted me at the door, immediately handed me her card and went back to desk. I looked around the lot by myself. Everything is way overpriced. You can actually buy any new vehicle for what they want for a used one of that same model.
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August 2023 by Nate
I was so happy with the car buying experience I had at Driver's Way! I typically don't like the process of buying a car but Chris Griffitts was GREAT to work with - he was super helpful and I didn't feel any pressure at all. He made the entire transaction a breeze and we are very happy with the vehicle. I would highly recommend working with Chris!
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August 2023 by Lisa Landry
I called about a vehicle that was listed as "Coming Soon" and asked the price and said that I was very interested in seeing it. I was told by Anthony that the vehicle was in the body shop and to let them know when I was coming. My husband called the next day and spoke with Bryan. He said we wanted to see the car, but this time was told the vehicle was in the shop and not available. He asked when it would be available and was told either Saturday or Sunday. I called back Friday and this time I was told by Anthony that they had sold the car. I asked how was that possible and was told the person bought it sight unseen. I was never told you could do that, but Anthony said he told me that, which was a lie. He was very rude. I decided to go to Kia Riverchase and bought a brand-new vehicle. Driver's Way prices are too high, and they do not treat their potential customers respectfully. Nowadays, you can buy a new car for nearly the same price as a late-model used car and at a much lower interest rate. My recommendation is to go somewhere else!
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August 2023 by jon stroud
Had a Great experience buying from Drivers Way! Joe was the best to deal with! He went above and beyond to help me get the vehicle I wanted! One of the sales managers were great also! Overall my experience was great and I will definitely be doing business here again!
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July 2023 by Sondra Jones
Great customer service and getting my vehicle tuned up! I bought my QX60 4 years ago from them & it’s still performing well! Second purchase over the past 120 or so years!
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July 2023 by Jillian McCoy
I had a fantastic experiencing purchasing my 2021 Dodge Challenger R/T Shaker from this dealership! My salesperson, Marshall, was great. Him along with Grant, “Hot Rod”, and Mel made the whole thing quick and painless! They even delivered my car to me over three hours away. 5 stars! Thanks a lot guys. I love my new car. Fantastic :-)
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June 2023 by Randy Johns
Very pleased with our experience. This is our 4th vehicle from Driver’s Way and once again, a quality vehicle at a fair price. We were in a bit of a hurry but our salesman, Mark Prater, did a great job of making the process as fast and painless as possible.
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June 2023 by eric
Initially I truly believed that I enjoyed a pleasant sales experience and purchased a quality vehicle from a trusted and reliable reseller. As it turns out however, what I learned is that I was deceived and instead purchased a vehicle with what manufacturer service records indicate to have four times as many miles as what the vehicle odometer read at time of purchase. I’m not sure I can think of a more unethical way to sell a vehicle from anything other than the run of the mill, county roadside gavel lot, shady used car dealer. It is inexcusable and abhorrent to walk into a sparkling shiny building with several acres of clean, late model low mile vehicles, only to discover post-purchase that I was in fact deceived in the most unscrupulous manner. Manufacturer/dealer service records, with several entries from multiple sources prove that Drivers Way executed what I consider to be the single greatest unethical deception in used vehicle sales; altered odometer mileage. This is akin to stealing my money from right under my nose, and my feelings about Drivers Way and how I was deceived are identical to such an immoral act of theft.
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May 2023 by Daniel Mast
I was definitely impressed with how quickly my loan was completed and how they used online tools to make the process easier! This is the second time I’ve flown south to pick a vehicle up and they were much better than the last dealer I dealt with. They picked me up really early at the airport! There prices are very competitive and the service is good. Keep up the good work guys! I would highly recommend. Thank you!
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May 2023 by Eric E.
Initially I truly believed that I enjoyed a pleasant sales experience and purchased a quality vehicle from a trusted and reliable reseller. As it turns out however, what I learned is that I was deceived and instead purchased a vehicle with what manufacturer service records indicate to have four times as many miles as what the vehicle odometer read at time of purchase. I'm not sure I can think of a more unethical way to sell a vehicle from anything other than the run of the mill, county roadside gavel lot, shady used car dealer. It is inexcusable and abhorrent to walk into a sparkling shiny building with several acres of clean, late model low mile vehicles, only to discover post-purchase that I was in fact deceived in the most unscrupulous manner. Manufacturer/dealer service records, with several entries from multiple sources prove that Drivers Way executed what I consider to be the single greatest unethical deception in used vehicle sales; altered odometer mileage. This is akin to stealing my money from right under my nose, and my feelings about Drivers Way and how I was deceived are identical to such an immoral act of theft.
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May 2023 by Emily Rogers
We worked with Mark at Driver's Way after finding a vehicle online that we really liked. The entire team was professional, efficient, and straight forward. Mark was especially easy to work with and a great communicator without being pushy in any way. We will definitely recommend Driver's Way to friends and family looking to buy a used vehicle.
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April 2023 by CHARLOTTE REACH
This was a special purchase for me, it was my first car purchase without the help of another person with me. CT was amazing!! He made me feel very comfortable and well informed about my purchase and showed me how everything was broke down so I knew exactly what I was paying for. I had spent all day out looking a dealerships, running my numbers, finding who would give me the most for my trade. I wish I had just come here first!! They took such great care of me and thought it was super funny that I asked the ladies at the front desk if they ever took pictures sliding on the hood of the fancy sporty cars all waxed up on the showroom floor. I even slid across the hood and pretended to imitate a “white snake hair sling” I called it ?. I have done nothing but brag since I purchased on 3/22 about how awesome they did and how happy I was with my purchase
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March 2023 by Alton Sims
This is my second vehicle purchased at drivers way in Pelham. Very laid back environment and Grant is the absolute best. Each time we’ve had a great experience with him selling us a car. He even went the extra mile to answer all my 9 year olds curios questions about the cars on the lot. Ask for Grant you won’t be disappointed. We’ll be back in the future.
