Family Practice in Pelham, AL

“Answering the phone = 5/5
Polite, courteous, informative

Online intake process = 5/5 (they had some of my info already, and I did other info needs before I arrived. (DL, Ins card).

Wait time = 5/5,
I arrived 20 minutes late and only had wait about the same time. Only one other person was there on a Friday afternoon. Saturday morning waits are longer. (note - I also visited in 2023 and the room was full from flu cases. I had to wait a couple hours in 2023.)

Nursing Assistant = 5/5
She confirmed who I was before any treatment. Handle labs, test, shots professionally and kindly.

Physician / NP = 5/5
Dr. Morgan did an excellent job communicating with her staff, as well as communicating with me on my symptoms, treatment. You could tell she cared.

This was a great experience.

Thank you for your help.”

“Lauren Johnson is my primary doctor and she is amazing!! These days it is hard to find doctors who truly care, but they definitely do here! All of the other staff are fantastic as well. :)”