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July 2024 by Virginia Hutchins
Thank you Tim and Joel for getting me right in today! I truly appreciate the professionalism displayed by those gentleman.
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July 2024 by Jerry Vazquez
Excellent service
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July 2024 by Tim Ray
The service went well, they did however loss my appointment that i made over the phone. as a result the service took about 6 hours to do.
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June 2024 by Jessica Stockdale
This is the worst place ever!! I expected more out of them. I took my car to get an alignment. And I was told afterwards that I needed inner tire rods. Now my car is worst than before and all over the road causing a dangerous situation for me, my children, and other drivers. I wish they would have explained in detail and waited to do the alignment after doing the inner tire rods.
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June 2024 by Martha Lee
Customer service has diminished with the exception of an employee whose name was Jamey.
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June 2024 by Oliver Queen
There's no way to give a zero star. Jamie at the office very much let me know that my patronage was less valued than other people's when he told me he'd call me back after he takes care of other customers first, i went in and saw no customers there, some of the bays empty and him just looking at a computer screen slouched over bored. And then he told me that the work wouldn't even be able to be done for over a week. Thanks for nothing, jerk.
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June 2024 by Carrie Pate
Do not go to this establishment! Absolutely horrible experience. My truck blew a turbo hose while pulling a 5th wheel on the way home from vacation. I made an appointment at 11 am the next day to get this repaired so I could get my family home. Firestone cancelled my appointment the next morning saying “he wasn’t interested” as he was having a tire sale. So much for helping someone in real need. Highly disappointed and will never go back. This is not how you treat people.
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June 2024 by Joseph LeRoux
Tire sensor was still on after repairs and when I took it back they refused to take responsibility and tried to gouge me for another $100 repair. I’ll never use Firestone again.
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May 2024 by Leah Underwood
Chris Faulkner is the best tech I’ve ever worked with. Courteous and helpful.
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April 2024 by Tom Adams
Was in town for work. Company truck needed an oil change. They worked me in without me having scheduled service. Workers were friendly and helpful in working with the Fleetio app my company uses to service its fleet. Excellent customer service and work!
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April 2024 by C Fuller
I booked a 3:30pm appointment for an oil change; It took 1.5 hrs. When I stated that an hour and half was unacceptable, the individual stated It's no different than a doctor's appointment. I beg your pardon! I've had a quicker turnaround in the emergency room! Save me the excuses and respect your customer's time!
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April 2024 by Vivian McSwain
Fast and friendly service.
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April 2024 by Evan Robinson
Service at this location used to be good, but since Covid it has been terrible!
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April 2024 by Julia Roque
I called and made appointment and dropped off my car for an oil change and rotate/balance and alignment, and Firestone in Pelham, AL did a great job as usual in completing everything!
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March 2024 by Finstagm S.
I came in to the Pelham, AL location to get an oil change and walked up to one of the two service people. I asked about a standard oil change and Shaun, who I was not talking to, tried to tell me my car could only get synthetic. That it would be unable to take standard oil. This is not the manufacturers recommendation, so I said as much. Jamie, who I was talking to, tried to cover saying, "since it's what Firestone recommends they have to say it and that the work would not be "guaranteed or covered" if I thereafter chose a standard oil change". My car takes a standard oil change. Full stop. The idea that Firestone would not cover what the manufacturer says is correct is B.S. Shaun tried to talk at me at random all the rest of my visit, addressing me by name. Not to smooth it over,--he seemed bored; trying to agitate me further for fun. There was another person waiting; he never addressed them at any point. As I waited, they discussed with each other how a customer had called prior about several services they had asked to have done that didn't seem complete after they'd left. Shaun bought up how the mechanic had finished all four things that included an oil change, tire rotation, and etc. in under 30 minutes. Jamie agreed it was way too fast and he COULD NOT have done the work. It seemed clear they had vouched for the work but were talking about how there was no chance it was actually done. Not that they would say anything about it or do anything about it, just that it was clearly a lie they had vouched for to the customer. After this, Shaun took a call where the customer apparently asked if Firestone did a particular tire service for his truck type. Shaun scheduled it, but once off the phone, bad talked the customer with Jamie participating. They both talked about what an idiot the customer was for wanting that kind of tire work done and how it would cause huge issues with their vehicle. Again, just like the first conversation, right out loud like the other person and myself were not there in the waiting room. Never suggesting to the customer it was cause an issue ...just a "come in at x time". This would have been weird if I didn't remember Shaun were objecting to the online coupon I had for my service. I guess if you're willing to pay full price, to hell with what Firestone will/ won't guarantee, right. I was up against a travel deadline and needed this oil change (and watched my car like a hawk during the service), but who would want to come back here for service.
