-
July 2024 by Donya
Allison deserves a raise!!!
She did an absolutely great job! She got me in a new phone, watch, a wireless charger and found a discount for us. And did I mention our phone bill will be cheaper too!!! Not only did you do an awesome job.. you are knowledgeable and personable too! We will be back to see you again.
-
June 2024 by Gwynethe Ball
I received excellent service. Didn't have to wait.The sales rep had a wonderful personality. Very friendly. We need more people like him, when dealing with the the public.
-
June 2024 by Shirley Garrett
Nick was very professional and kind in helping me set up my new phone and help with service. Thanks Nick!
-
June 2024 by Aaron Parker
This morning on 5/19/24 @ 12 noon me and another customer whom was also waiting for the store to open were told the only way to walk out with the iPhone 15 pro max was if we got a new Apple Watch with cellular. I chose not to & the other customer said she’ll just go with the iPhone 14.
-meanwhile I walked outside and called another location to see if I could get the phone without the watch. I was told that I didn’t have to get a watch. So we went to the Oxford location & had a great experience. The customer I previously seen in Pell city walked into the Oxford store and came up to me to tell me about her issue at Pell city. The lady working there this morning was either mis informed OR was just having an extremely bad day
-
May 2024 by Jakiya Morgan
Very helpful be sure to ask for Alison
-
March 2024 by James Major
Nick, the manager, was exceptional from the minute we walked in to the minute we left. He handled our problem while tending to other customers as they came in the door seamlessly. He made the experience very pleasant and provided amazing customer service. He also found a couple of ways to save us money on our wireless bill and helped us sign up for wireless internet to save us even more money. He even brought out crayons and paper for my 2 year old son when he became restless after his nap. 10/10 for Nick, the manager at the Pell City, Alabama AT&T STORE.
-
February 2024 by Janice Corum
Was great and very helpful
-
January 2024 by Layne Williams
Joseph Huffstetler, the comment before me. You can call 911 without a sim card. All he needed was his phone. The employee Allison is a hard worker as well as the manager. I'm sure they did as well as they could given what they have to work with.
-
January 2024 by Joseph
Gets five stars due to the employee that helped us today! I share an account with my family, have since 98! Way before it was AT&T!! The young woman who helped us was amazing, she went above and beyond to help us as well as a few other groups of people that walked in all close to the same time, and as we walked in her manager was walking out and that limited her access to certain areas of account management and would have to call her manager every time she had to pull up someone’s account(when they didn’t have any of their information)If I was managing this location I would be giving her a lot of credit and a nice raise! She definitely deserves it! As just while I was there she was unable to help a couple that was there as per what her manager was telling her over the phone!! Unfortunately I only write this due to the couple needing help getting a disabled man a SIM card in the phone he had as he would be alone and unable to contact emergency services if needed! As a former EMT for me that was just unacceptable!! Plain and simple, the man should have been allowed some sort of alternative to his needs! For this only I say that the manager of the store should have made this a much higher priority!! It was closing time, so I understand that but from what the woman that was with the man was saying that he would be alone and nothing and nobody to help him if he did or does need emergency medical attention!!I understand that the employee has no control over these things but to ask and make the manager aware of the circumstances, for me personally as said due to my past profession this just wasn’t acceptable! The manager should have figured out something for at the very minimum the man to have a way to reach some sort of emergency services as it wouldn’t have been that hard and the employee probably didn’t know that there was a lot more she could have done to help that man! Again not the employees fault!! The manager just said no and to go to the Leeds store and this took place right around closing hours for both locations!!I have honestly never had a very pleasant experience at this particular location until today! And I say that ONLY DUE TO THE EMPLOYEE WORKING AT THAT TIME! The employee didn’t have full access or control over the systems making it hard for her to help the man. She tried everything she could! As I said she definitely deserves a raise or better access to accounts and the internal systems of AT&T!!So ultimately from what I saw the manager just said wait till tomorrow, well for a person like that man that has serious health problems, he should have either done his job and come back to the store and “managed” the situation or give up his title and allow the employee specifically the young woman whom I had the pleasure of upgrading my phone with, to be allowed to make larger decisions on matters of such urgency and importance!! So I hope that the manager will see this or even the general manager and understand that the customers were not getting the service they deserved! Although the employee was trying to give as much advice, information, guidance as to what they should do for the disabled person! If this was my company and I do own a business this would have been unacceptable, and the manager that left midday would not be coming back to work until he understand the gravity of situations such as that!Truly a pleasure meeting and doing business with the young woman that helped me and tried her best to help the others that were there!!Take note! She was running the store without full access to the companies full capabilities…. I could tell she felt terrible not being able to help, but that isn’t on her! That carries over to the manager who was not present from 2:30 to close! She even kept the store open past the operating hours to try and help these people!!! So if the General Manager sees this and would like more information please reach out! I’ll leave on the fact that this young lady was above her level and left to do a job w/o the tools!Again give this young lady a raise!
-
November 2023 by Kristie Witt
As soon as we walked into the store, we were helped immediately. Considering the reason we were there, we were always updated about what was next. Everything was perfect, Nick was very respectful and made sure we were comfortable.
-
November 2023 by Katie Bowlin
they will lie and tell you a good deal and they will tell you to call back in 24 hours and then they tell you something different and steal your number and deactivate your number from other carrier and claim they didn’t have a recording from before.
-
September 2023 by David Miller
Great experience. Nick answered my questions and then actually fixed a problem that I did not think could be fixed. Thanks, guys.
-
August 2023 by Luis Daniel Chavez
Excellent attention
-
July 2023 by Kameron Smith
Great store
-
July 2023 by RJ J
Do not go here. I live in IL and they used my account to ring a customer up. The manager’s name is Dakota. He’s a scammer.
