CVS in Pell City is known for its friendly and helpful staff, providing a great experience for customers. Visitors often mention being greeted upon arrival and receiving immediate assistance. The pharmacy team is praised for their professionalism and understanding, ensuring that all questions and concerns are addressed with care. Many customers highlight the positive atmosphere, sharing stories of employees going above and beyond, such as dressing up for Halloween and spreading joy. While the store receives high marks for its associates, some customers have expressed frustration with the automated messaging service. Overall, CVS in Pell City stands out as a top choice for both shopping and pharmacy needs, with a dedicated team that strives to make a positive impact on the community.