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January 2024 by Kristin Underwood
Dropped off a prescription last night and she said it would be ready in the morning. Came by this evening and they said they didn't have anything for us. Explained we came last night and she got our information again and then she stated it would be ready in another 20 minutes. So where did it go? No apology for the inconvenience or anything.
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December 2023 by Leslie Alexander
I have used CVS all over the United States and I hate to say they have the worst customer service. I really wish I didn’t have to give them any stars because the service gets worse every time I use them. I realize that in this day in time to find people to work that has interpersonal skills and respect is very difficult but then you speak to the pharmacy manager and he is just as rude something needs to happen. My prescription was called in two days ago. It was not ready and will not be ready until tomorrow even though I attempted to explain I was going out of town for the holiday. He rudely said it will not be ready until “ at the earliest 8:30” in the morning. I can’t transfer the prescription so I am stuck. DO NOT USE THIS PHARMACY!!!!!
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December 2023 by Mike Clark
This pharmacy is a complete joke. My wife has had 3 different cancers, 2 hip replacements, a leg amputation along with a laundry list of other medical issues so I’ve been making pharmacy trips several times a week for over 10 years. We just recently transferred her prescriptions to this location because it’s closer to my work and easier to get her meds since they now close at the same time I do. We were HOPING transferring them here would make our lives at least a little less difficult, we were wrong. Every time I’ve closed the shop to run and get her prescriptions it’s always been something. Either they are wasting time chatting with a customer about non medical stuff for 10-15 minutes while a line forms, or they won’t prioritize helping a customer who just needs to pick up over sorting prescriptions for customers who aren’t there or entering data for customers that aren’t there. OR they are just off to the side talking. We NEVER had these issues at the Moody CVS.
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November 2023 by Sherry Patterson
I would give zero stars if it was available the pharmacist is rude you call up there and they claim your stuff is right but when you get up there it’s not and you get a run around it might take a week to get something straightened out if your lucky save your time and sanity and go to Walmart
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October 2023 by Kelby Combs
Great pharmacy from top to bottom from management from picking up a refill. The team at Pell City is over all amazing and anyone in a white coat is even better! So professional and all over understanding... With questions and concerns come answers and nice hints to make sure you’re getting the care you need from which they so amply apply to their customers. I being one of them. I recommend this place as a store as a pharmacy, even more so! Glad to have dealt with them thus far!
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October 2023 by Shaqueta Vessie
I called because my son had an appointment for the covid vaccine at 9am. They never once called me to say his insurance didn't cover and proceeded to say 18 was the age restriction when that's NOT true. The rudeness of the Pharmacy Manager and the tech was VERY unprofessional!!!
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August 2023 by TRISHA N
My Cvs in Pell city has the nicest people working there. There is one younger man who works there and he is always so polite and helpful.
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July 2023 by Hallie Kate Courington
This cvs always makes me smile, one Halloween there was a worker dressed up, smiling, being kind, giving out candy to kids, teens, and adults! I thought to myself “she could be anywhere on Halloween, sleeping, spending time with her family, hanging out with her friends, trick or treating, but she’s here being positive and impacting others!” She inspires me so much! Workers are spectacular! 100% recommend!
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May 2023 by Chase Fraley
Fine store, but the automated messaging service the absolute worst. Because of that alone, and how frustrating it is, I no longer go here
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January 2023 by David Snider
I hurry up to get there before they took lunch. I was there to pick up medicine at 10:00 am. It TOOK them THREE Hours to get me 15 pills.. Please be aware that they don't care about you walking around the Store for 3 hours. No problem there. ( Warning ) they take there time for SURE !
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January 2023 by William Burke
The pharmacy department are the rudest individuals I have ever had dealings with. Need scrip filled fairly fast but person behind counter said it would be over an hour. Would not make exception and my wife had just had oral surgery and needed for pain. Actually threw scrip at me and informed me I could go have it filled at another pharmacy. So much for customer service.
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January 2023 by T. Lee Baumann
Be prepared that a confirmed Covid booster appointment at the Pell City, AL CVS does not guarantee that their vaccines haven't expired, and they will cancel your appointment upon arrival.
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August 2022 by Theresa Jenkins
Horrible! Lauren is so rude and nasty to people that are brown. She plays the “Your yelling at me”! “Omg! To hang up in your face. Had her on Bluetooth in my car. Two other nurses could hear the conversation. She was never yelled at and hung up the phone! Why? Because I asked to speak to the pharmacist. Who by the way didn’t care what had just happened. Made sure she didn’t say a word. Shame on CVS!!! My father could not receive his procedure that he really needed. I’m a medical traveler I could never treat someone’s health care like it’s not my own. CVS is not the hospital, but they are apart of the health care team. Pharmacy plays a vital role in health care. Standards are everything.
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July 2022 by Meredith Finnen
Wait time has gotten ridiculous. Then tell you to come back. I come back then tell me they don't have enough to fill my prescription. It seems they lack communication or are under staffed not sure. But I use to love them it now seems like a circus everytime I go now. So will be moving pharmacy.
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March 2022 by John Smith
Staff is amazing pharmacy not so much! Very understaffed.
