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October 2023 by Alex C
I have never been to a store where when an item rings up incorrect, they tell me to come back tomorrow because they are going to have to figure out why it was ringing up that way! It was a sale item and the last one. Also the manager, Elic made sure to tell me he was going to “make it right” but I would need to come back tomorrow! I am baffled! He also told me shoes have been put in wrong boxes, I did not mix up the shoes. The picture on the box matched the shoe. I know there are people who do that to get a sale, but I however did not. Also was told that the bottom of the shoes were dirty. I was not returning the shoes I was trying to buy them. So if I wanted to buy shoes that had a dirty bottom (most likely from people trying on and walking around the store) why did it matter.! There were 4 employees just walking around doing nothing. Maybe they could have been checking shoes if that has become such a problem!!
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September 2023 by Eric Melville
Wish the selection was as good as the larger store in Oxford, but it's a nice place to grab a few clothes.
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August 2023 by Gina Hooie
My husband wanted to try Hoka's. The sweet girl in the shoe dept(long reddish blond hair) helped us and found him a pair to purchase. She was very patient and knowledgeable!
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August 2023 by Twisted American
The Manger over the shoe department is a lying 2 faced lady that wasted the cops time and she also is the reason why that store will no longer get my friends or families support. She lied and called the police on me when I did nothing wrong. It felt good to know Pell City PD did their job right I have a ton of respect for them for handling the situation the way they did.
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March 2023 by Bama Momof1
Nice store . Not much to pick from in the plus size section if you’re looking for something that size .
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February 2023 by Rae Wooten
Horrible. They are still using Covid 19 as a crutch. They make it extremely difficult to try on clothes. You have to use the children’s fitting room due to Covid 19. Makes zero sense. One it’s been 3 years move on. Two if you are really worried about making people sick why would you send everyone to the children’s fitting room? This is the reason I chose to spend my money somewhere else.
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January 2023 by Olivia White
My experience is usually great at Martins. Although today i came in to return some items and the customer service was horrible . A grey haired woman with glasses ( i didn’t get the name) yelled at me and told me that i couldn’t return because the shoes have been worn. They were a Christmas present so i’d assume the person who received them walked around in them to make sure they fit but that’s IT. I understand their policy but the way this woman talked me down was horrible. Almost made me have tears in my eyes.
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December 2022 by Sherry Tumlin
I love Martin's store that's where I buy my Alabama Crimson Tide stuff but they didn't have the iron bowl shirts in. They said they didn't get in any in this time in Pell City
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October 2022 by Brad McCann
Great customer service the ladies on the floor really helped me pick out some great stuff!
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October 2022 by Aaron Dye
My wife enjoys this store. It has a little bit of everything a person needs in it. From clothes, bathroom tissue. The staff has always been friendly and eager to help a shopper find something. Plenty of parking.
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October 2022 by Shayla Ball
Not much of a selection in little girls clothes. What they had looked horrible ?and very country
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August 2022 by Doris Stevens
We went to get my daughter a pair of shoes. They were very friendly and very helpful. I didn't find anything for myself.
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July 2022 by Shelly-Dallas Rogers
Do Not recommend this store!! They have SALES signs everywhere and do NOT honor those signs … today I went in and there was signs above shirts 2 for $30 plus an additional 25% off … the gal argued with me that there was no sign …. Then I watched her WALK over to the sign and TAKE it down …. …. They weren’t going to honor the sign so I didn’t buy the shirts!! Also signs all over their coasters $1 each … those also rang up full price…. If you’re going to put sales signs up…. HONOR them …. And don’t lie to customers faces
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July 2022 by Cathy Smith
I went to Martin's looking for something specific and they didn't carry that item but, I found several other amazing deals that day.
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July 2022 by Jessica Anne Hanner Tuiolosega
Our girl modeled some of their clothes and they did very good and were professional . They even tried to make it fast in the heat ? Sophee even loved her outfits ?
