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February 2024 by Berrell Phillips
O'Reilly is always good to go for parts
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December 2023 by Chris Brasher
Great helpful staff
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December 2023 by Heather
The two stars I did give were for the employee that was working at the time because he tried his best. Battery died while in town, since my last one came from a different O’Reilly my husband automatically went there. The 2 year warranty on the battery had literally expired THE DAY BEFORE. The employee told us they would still guarantee the warranty. He tried his best to get the date to override but the system wouldn’t do it. He got the manager to help but the manager would not even listen to the entire thing & just automatically shut it down telling him to either pay the $179 or leave. If it wasn’t for the fact that it was almost 9 pm in a town over an hour from home we would have just left. The manager was a complete jerk & was absolutely one of the most unprofessional people I had ever dealt with in customer service. Thank goodness I didn’t live in that town.
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November 2023 by james edwards
Not sure how you could make it betterO'Reillys is either good or bad depending on the day and personnel working.
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November 2023 by Madison Masters
I give 5 stars- because of Nicole. She is in the back and does mostly commercial accounts but she is the absolute best!! Hands down.
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August 2023 by Kristin Underwood
Phone was going off the hook but he still had great customer service!
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August 2023 by Suzi V
Very friendly, helped with getting the right parts even when they didn't have them.
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August 2023 by Nathaniel McDonald
Only store I use for auto parts. They get you the right part first go around
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July 2023 by Pat Hamilton McMurrey
They had just what we needed... Quickly in and out of there.
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July 2023 by LTC James Thornton U.S. Military Ret.
MY FAVE~!!! Never cheated me or done me wrong and they give me facts and the truth. I'll always do business with them first and foremost.
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July 2023 by Berta
Not great. We called and ordered a dipstick for my husband's Jeep. The man told us it would be in the next day, took our name and number and everything. We go there to pick it up and they said they didnt have it and couldn't get it. Never did receive a call telling us this
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May 2023 by Billy Turner
The delivery guy which has delivered to me several times is more professional than anyone behind the counter. If I order something he gives me follow up calls. Good man.
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May 2023 by Diana Stephens
They were fast getting to costumers clean store. Had the parts I needed
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March 2023 by ramona kuhlow
I went to Pell City O'Reilly's to get a headlight bulb the manager wait on me he was was not very friendly he didn't offer to change my bulb out website says y'all change bulb
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February 2023 by Jerry A Walker
I have a commercial account. I purchase around a hundred thousand dollars in tools and parts every year. Fast friendly service with a smiling faces..
