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February 2024 by Crystal Bingham
All the staff are so respectful and kind. I couldn’t take our “baby” anywhere else. So thankful for all of them.
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February 2024 by RON BROWN
My Aunt Elizabeth (82 yrs old )and I brought her 2 Fury Kids in for their yearly shots a few months ago. When they were done we went to check out and when they asked how I wanted to pay my bill for visit. I told them I would pay in full. I put it on debit card ($680 roughly). We started to get a bill later for $255. We thought it was a mistake. When I called I was told it was for shots given that they didn’t bill for when we check out and they revised our bill. When we were in back getting everything done they were not breaking down prices so when they asked for $680 roughly we thought was high but paid it because they told it that’s how much it was. Apparently the tech or vet did not add it upfront per billing clerk. Now after paying in full my Aunt is being told she did not pay her bill and full. She is highly upset because she has used this vet for years and always paid in full when services were provided. The Billing Clerk said they have changed their check out process because of mistakes. So if you are one of the other people that had this happen I curious what you did or they did about it. My Aunt is adamant that she paid her bill and she will start using another vet if that is what she has to do.
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February 2024 by Jamie Stennis
Love Dr. Ford! She is always so thorough and makes sure I understand everything that is going on with my pet. She even personally called me to go over my dog’s lab results.
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February 2024 by Terri Smith
These wonderful people have treated all of our animals. Wouldn't use anyone else.
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February 2024 by Reita Fuller
Dr.s are very nice and take the time to explain what is wrong and what needs to be done. All the staff are very nice and very caring with pets.
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November 2023 by Deborah Mitchell
All of the Vets are professional and extremely knowledgeable. My only area I would like to see them improve is in the wait time. I had to wait 30 min. past my appointment time to see a vet tech. This past week.
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November 2023 by Kim Brockman
My first experience with a vet. I got a same day appointment, that surprised me. All the staff are very kind. They were so sweet and helpful. The doctor was more than efficient, explained everything clearly. I was worried about the cost. Thankfully, even that was easy! We'll be back, for any other problems!
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November 2023 by Kassie
I have been using Pell City Animal Hospital for two years now and they are a great vet group. Their staff is always friendly and helpful. Their doctors take the time to listen and evaluate your animal as best as they can. They are a great group! I would highly recommend them.
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October 2023 by Susan McDade
This was my first time using Pell City Animal Clinic. Everyone there was very friendly. The Vet, Dr. McMillan, and his assistant were both very nice, and they took excellent care of my dog, Rusty. The Vet gave me lots of helpful information. He answered every question I had, and made sure to let me know that if questions came to me after I left that I should call them and they would answer any questions. I can’t say enough good things about them!
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October 2023 by Jimmy Mitchell
I brought my dog in for ear infection treatment and she was almost blind within 4 hours of her visit. I was asked about undating her vaccinations and I agreed! Within four hours she can barely see anything!!! Wednesday morning the Dr. Who treated her did not come to work after sending a text and advising she would be at the office at 8:30 AM!!! I am very disappointed!!! My 10 year old dog was brought in on 9/16/23 with an EAR infection! Her sight and heart were normal. She died at 4:48 AM on 9/22/23. She was almost totally blind 4 hours after her appointment and began to start breathing erratically and began having heart arrhythmia six hours after her appointment. I cannot express how sorrowful I am by not doing my homework And realizing that this practice has been sold to a large corporation and that Dr. Bearden was no longer employed at this veterinary clinic. I would never have left my Pet who I love dearly how do I known The circumstances at this clinic. My name is Jim Mitchell a 40 year resident of Saint Clair County and a business owner of 20 years.
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September 2023 by Mellissa Stout
Our Sadie was diagnosed with one of the most complicated autoimmune disease all her vets had ever seen. Dr Ray and Dr. Ford never gave up. It was getting so bad with her skin that nearly her whole body covered with red sores. We were seriously considering laying her to rest. We contacted a company that would come to your home to do it. My husband and I said let try for a few more weeks and see. We are so glad we did! They found the right combination of medications that brought our beautiful girl back from all her pain. She's now so happy and skin is PERFECT! NO ISSUES! We will forever be greatful to her doctors and the clinic as a whole. Everyone is so welcoming
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August 2023 by Lindsay Norwood
I would like to Thank Dr. McMillan for always going beyond for my animals. Butters loves going to the office to see her doctor that saved her life. And she gets so excited going to see them. We love Pell City Animal Hospital.
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August 2023 by Brooke Lee
I want to shoutout to those who genuinely care about the patients and take time into it. They poor their heart and soul into working so hard. I would like for them to receive the recognition they DESERVE. These are techs and doctors who do anything to help out. But there is a select few who couldn’t care enough, you know who you are. The receptionist do their absolute best to answer any questions and try to help as much as POSSIBLE. Thank you to those who actually work and care about my babies, I hope you all get recognized as you SHOULD.
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July 2023 by Sharon Denson
Immediate service for a regular visit. Just a kennel cough spray. We've used this clinic for about 30 years. We love them all. Dr. Ray even saved an 8 week old pup with pneumonia in both lungs. It wasn't very cheap but saved her life. She'll be 2 in October. Thanks to each and every one that works there. God bless and protect our fur babies doctors and nurses. Lol
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July 2023 by Dave Nicar
My kitty started acting strange and was having issues with her paw. I found them on Google and drove right over. They were all gracious and kind, and were able to work us into their day pretty quickly. Dr. Ford was very kind and professional, and answered all my questions. She gave me information on future pet care as well. I'm very grateful to them, and felt the charges were very fair. I will not be looking any where else for my pet care!!